Supervisor, Services Enablement

We’re HCSS. We’re a software company based in Sugar Land, TX and we provide innovative solutions for the construction industry that helps streamline their operations. Our mission at HCSS is to help customers dramatically improve their business through our innovative, high-quality software and exceptionally helpful service, while providing a great life for our employees. With this mission at the forefront of everything we do, we’re recognized as a pioneer and leader in our market and nominated the “Best Companies to Work for in Texas” 16 years in a row. 
WHO WE NEED: Our team is looking for a motivated and ownership-minded Services, Enablement Supervisor to join our Education Services Team and continually improve the knowledge and skills of our customer facing departments. The ideal candidate will have experience in coaching and leading a team of high impact performers and data driven processes to improve gaps.  As a Services Enablement Supervisor, you will work closely with the Director of Education Services and partner with our Award-Winning Technical Support Department and adjacent Service departments to ensure our teams are empowered and well equipped to deliver exceptional customer experiences.

• Experience in a technical support, enablement, or training environment, with at least 1 year in a leadership role or equivalent.
• Experience with training software such as Articulate Rise, LMS platforms, and adjacent systems.
• Strong understanding of technical support environments, including Salesforce ticketing systems, escalation workflows and customer satisfaction metrics.

Preferred Requirements: 

• Bachelor's degree in Instructional Design, Education, Digital Media, Communications, or a related field preferred.
• Familiarity with KCS methodology and experience implementing it.

WHAT YOU’LL DO:

• Lead a team of enablement specialists, coaching and mentoring to ensure we are properly supporting the needs of our Services departments.
• Uphold our World Class Award-Winning onboarding standards and implement new ways to continuously improve and train our HCSS staff.
• Collaborate cross-functionally with Product, Support, Customer Success and Professional Services operations to connect enablement gaps and develop scalable solutions.
• Analyze supportive performance data and customer trends to identify skill gaps and opportunities for improvement.
• Drive the adoption of tools, training, and processes that enhance efficiency and customer retention.
• Oversee the creation, implementation and evaluation of training initiatives; focusing on high retention and impact.
• Facilitate feedback loops between end users, trainees and stakeholders to inform product, training and process improvements.
• Champion a culture of learning, accountability, and continuous improvement within the Services organization.

BENEFITS & PERKS:Part of our mission statement is to provide a great life for our employees. We believe that happy employees make for a better company, so we take care of them. Here are a few of the perks we offer:

• Flexibility for you to work in-office or hybrid.
• Medical and Dental Premiums. 
• On-site amenities including covered basketball court, soccer field, 200-meter track, etc.
• Dog-friendly campus.
• 401K with match. 
• Tuition reimbursement. 
• And more!