Fleet Maintenance Medium/Heavy Duty Technical Specialist

Your hands-on experience with Medium/Heavy Duty and Diesel Truck repair and diagnosis of issues will assure your success as a Fleet Maintenance Medium/Heavy Duty Technical Specialist here at Merchants Fleet. You will provide technical support to the Merchants Fleet Maintenance Program and execute the day-to-day tasks needed to fulfill our clients’ needs for related products and services. 

 

Location: Merchants Fleet Headquarters in Hooksett, NH or Remote

Schedule: Monday-Friday 12:30pm-9:15pm (Eastern)

 

What Your Day Looks Like: 

• Providing targeted support via phone call or e-mail to our vendors, fleet managers, drivers and internal departments. 
• Coordinating all maintenance related items for fleet vehicles:   
• Review and authorization of repairs 
• Locating repair facilities  
• Communications with drivers, etc.  
• Control transactions and effectively direct vendors to perform work to our standards. 
• Aggressively pursue warranty recovery on behalf of Merchants and our clients. 
• Communicate with key stakeholders and contact our clients for authorization when repairs exceed the customer’s approval limit. 
• Notify the client, customer service representative(s), and the assigned sales executive9s) when work is declined for clients enrolled in our full maintenance program. 
• Maintain and nurture relationships with our customers and our vendors. 
• Interact with other departments and Merchants employees as needed to keep informed on status of vehicles. 
• Ensure vehicle safety and troubleshoot problems so drivers are minimally inconvenienced when a breakdown occurs. 
• Consult with our clients on technical and mechanical issues as well as work with our sales force to recommend appropriate cycle policies for fleet vehicles. 
• Serve as an internal expert and industry resource for maintenance related issues.  Participate in pricing and cost of ownership research.   
• Support systems testing of new technology enhancements. 
• Other key projects to enhance the operations of our products and delivery of information to our clients including but not limited to: 
• Monitoring of manufacturer recalls, identification of possibly affected vehicles and issuance of notifications to the appropriate parties; 
• Registration and maintenance of units with centralized billing vendors including the Ford Fleet Care and GM National Fleet Programs; 
• Cross-train other departments such as Client Experience in product related subject matter to effectively respond to or triage client requests 
• Troubleshoot and resolve any challenges that may occur with products/services in collaboration with the Fleet Products and the Client Experience Teams 
• Additional projects and/or duties as assigned by the Fleet Products Management Team 

The Skills You Bring: 

• 2+ years of prior experience working with trailers, tractors, hydraulic systems, diesel engines, or other medium/heavy duty vehicle and equipment maintenance  
• Active ASE Certifications 
• Excellent organizational skills and strong attention to detail 
• Accuracy rating of 95% or greater for all transaction processing 
• Proficient Computer Skills:  Tableau, Microsoft Visio, Word, Microsoft Excel, Internet, Outlook 
• Outstanding customer service abilities and professional phone manner 
• Ability to prioritize work and multi-task in a dynamic environment 
• Ability to effectively communicate with a wide range of client contacts from clerical to Executive level, both verbally and in written format 
• High energy, as well as a pleasant and professional demeanor 
• Aptitude in decision making and problem-solving 
• Ability to work as part of a team while accomplishing departmental and company goals 
• Self-motivated individual able to work independently with little direction 
• Associates Degree in Automotive related field highly preferred 

 

Connect With Me on LinkedIn to learn more - linkedin.com/in/christine-cannon-fredericks 

 

The Company 

You're invigorated by team collaboration and a fast-paced work environment. Opportunities for growth motivate you to always bring your A-game. You’re tired of being told “no” when you think of ways to improve, innovate, and do things better.

There’s a place for people like you. Welcome to Merchants Fleet.

We’ve been around for more than 60 years, but we’re the fastest growing fleet management company in North America. The fleet industry is behind every delivered package, the summertime memories kids