Associate Director, Organizational Change Management Consultant

Who We Are

Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers, and our communities.

The Role

Kyndryl’s professional services arm Kyndryl Consult is seeking an experienced Organizational Change Management Consultant to help drive exceptional customer IT outcomes, guide clients through manage services transitions, reduce risk, deliver operational excellence, continuously measure, and achieve transition value while solving their mission critical challenges. Leveraging Kyndryl’s mission critical global strength and the leading technology capabilities of our Global Practices (Cloud, Mainframe, Networking and Edge, Data & Application, Security & Resilience and Digital Workplace).  
 
Experienced Organizational Change Management Consultants are part of the high growth Consult business and participate and lead multi-disciplinary teams on complex consulting engagements and are accountable for creating and positioning value on Kyndryl’s largest accounts and opportunities. You will have exposure to senior leaders internally and within customers in a start-up-like environment, within the world’s largest mission critical IT operations and infrastructure services firm.   
 
As an Organizational Change Management Consultant, you will play a vital role with the industry client and Kyndryl account teams, building senior level relationships and driving value-based outcomes. You will have opportunities to lead small teams of practitioners on multiple projects advancing your career in one of the fastest growing IT consulting businesses globally.  
 
Key Responsibilities include:

• Lead or manage the OCM activities on a high-complexity, transition, or program-wide change. 

• Function well in a highly matrixed organization and synthesize direction from multiple sources. 

• Work directly with sponsors/business owners of the change; understand goal for the change and be able to translate them into impacts to the organization. 

• Lead or help manage other OCM resources in the same work stream. 

• Work in concert with the OCM team to help mature the discipline through observation of areas in need of improvement and suggestions for maturing the processes or tools. 

• Assess and manage risks based on adoption of change. 

• Assess audience readiness for the change including identifying people-side risks and anticipated points of resistance; evaluate the results and present findings. 

• Develop an actionable change management strategy for the change based on situational awareness. 

• Develop/manage communication and training plans that utilize various channels and are consumable by specific audiences. 

• Oversee deliverables against the communication plan, crafting or coordinating clearly articulated messages that prepare and motivate users for adopting the change. 

• Oversee development of training materials or coordinate with training resources to help ensure users have the knowledge and ability necessary to successfully adopt the implemented changes; deliver training as needed. 

• Identify resistance and/or performance gaps, and work to develop and implement responsive actions.

Your Future at Kyndryl
As an Organizational Change Management Consultant at Kyndryl you will join the Kyndryl Consultant Profession, working with other Kyndryl Consultants, Architects, Project Managers, and cross-functional Technical Subject Matter Experts – presenting unlimited opportunities with unmatched support through our investment in your learning, training, and career growth.

If you are hired, the anticipated compensation range for the position $123,740 to $296,980 is based on a full-time schedule. Your ultimate compensation may vary depending on your geography, job-related skills and experience. For part time roles, the compensation will be adjusted appropriately.

If this is a sales role, you may be eligible for additional incentive compensation opportunities. For non-sales roles, you may be eligible for Kyndryl’s Growth Driven Profit-Sharing plan.

Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies.  Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

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