Cloud Support Engineer- OPTIX

GA-CCRi maintains and deploys production systems for users across the Intelligence Community, Department of Defense, and commercial industry. We build and develop best-in-class all domain and globally focused situational awareness capabilities that process petabytes of data from numerous streaming data sources in near real time. Our systems apply state-of-the-art algorithms and machine learning techniques to extract features and fuse data from multiple phenomenologies to form a rich live view of objects in the sky, on the sea, and on the ground. These analytics are designed to determine not just where something is, but what it is, where it's been and what it's doing. All of this "data to knowledge" is made available to end users in our own browser-based application for visualization, analysis, and understanding. We always want to do more, and that's where you come in!

As a member of the GA-CCRi core product team, you'll be at the forefront of innovation, shaping the future of situational awareness capabilities for our customers. Imagine using cutting-edge technology to process petabytes of data and extract features in near real time, all while providing a rich, live view of objects on land, sea, and sky. With your skills and expertise, you'll be instrumental in taking our systems to the next level, giving end-users the power to see beyond the data and truly understand the world around them. Are you ready to join us on this exciting journey?

Positions available in: Salt Lake City, UT; Charlottesville, VA; San Diego, CA; Remote opportunities also available.

Duties and Responsibilities:

This is a customer-facing and high impact role. The Cloud Support Engineer is responsible for the total life-cycle of deploying cloud infrastructure used in CCRi’s technology platform. During the design phase of deployment, you’ll collaborate with the customer and CCRi project team to establish requirements and customization/configuration needed. Next during the implementation phase, you’ll work within one of CCRi’s supported cloud environments to stand up and configure components and software. Lastly, you’ll guide team processes and expertise to ensure that the platform meets contractual levels of availability and functionality by monitoring day to day operations. Ideally you’ve had experience working with production systems, been part of a support team, or both.

The Cloud Support Engineer owns successful deployment of each project and keeps our customers excited to collaborate with us through enabling reliable, production systems.

Specifically, the Cloud Support Engineer:

• Designs and implements secure automation solutions for development, testing, and production environments.
• Builds and deploys automation, monitoring, and analysis solutions.
• Manages continuous integration and delivery pipeline to maximize efficiency.
• Implements industry best practices for system hardening and configuration management.
• Develops and maintains solutions for operational administration, system/data backup, disaster recovery, and security/performance monitoring.
• Continuously evaluates existing systems with industry standards, and make recommendations for improvement.
• Builds and maintains tools, solutions and microservices associated with deployment and our operations platform, ensuring that all meet our customer service standards and reduce errors.
• Tests system integrity, implemented designs, application developments and other processes related to infrastructure, making improvements as needed.
• Manages code deployments, fixes, updates and related processes.
• Works with open-source technologies as needed.
• Works with CI and CD tools, and source control such as GIT and SVN.
• Offers technical support where needed, developing software for our back-end systems.
• Stays current with industry trends and source new ways for our business to improve.
• Support the deployments including monitoring and providing answers to customer inquiries
• Participate in an on-call rotation for supporting the systems during work and weekend hours

We recognize and appreciate the value and contributions of individuals with diverse backgrounds and experiences and welcome all qualified individuals to apply.

Requirements

Essential Qualifications

• Typically requires a Bachelor's or Master's degree in Computer Science, Engineering, or related field and two years of related experience.
• Understanding of system administration in various OS environments.
• Strong knowledge of configuration management tools.
• Familiarity with continuous integration tools such as Jenkins, Travis CI, Circle CI.
• Proficiency in scripting languages including Bash, Python, and JavaScript.
• Strong comm