Jobs and Careers

(Senior) Product Manager Customer Care & Customer Experience (m/f/d)

MediaMarktSaturn

Ingolstadt, Germanyfull_timeVerifiedPosted 17 Mar 2025

About the role

Your Tasks

Owning the strategic direction of the Customer Care and CX product
Managing complexities arising from multiple delivery teams and stakeholders
Leading the translation of business goals into ambitions on a complex level
Evaluating customer insights to guide product development
Communicating objectives and roadmap areas for complex products
Acting as a span breaker to ensure effective communication flow across teams
Ensuring effective discovery and delivery processes within complex products
Managing expectations and stakeholder relationships at a senior business level

Your Profile

Expertise in managing complex products at a strategic level
Experience in fostering a transparent and trust-based work environment
Strong management skills with the ability to exemplify company values and principles
Competence in providing constructive feedback and support
Capability to plan and execute strategies within a 1–3-year horizon, with flexibility for tactical adjustments over shorter periods

About Us

We are an international, (mostly) English speaking team and are looking for a candidate (m/f/d) that is fluent in English. You are having experience managing different stakeholders at the same time, are interested in customer insights and want to support us in delivering great customer experiences? Great, apply now and become part of the MediaMarktSaturn International Customer Experience Team!