Clinical Senior Supervisor - Evernorth Care Group

The RN Clinical Senior Supervisor is an integral member of the multi-disciplinary team providing direct patient care while also providing management of the team and oversight of the care facility. This role requires the ability to balance clinical skills with supervisory authority, providing leadership in clinical, financial, and personnel management. The RN Clinical Senior Supervisor must apply current nursing knowledge, judgment, and nursing skills to provide care to the patient and the patient’s family and coaching and guidance to the team they lead.

This leadership role will oversee the clinical operations team at our Phoenix Central facility, leading a team of approximately 15 direct reports primarily consisting of Medical Assistants.

Hours: Monday - Friday 8a-5p ON-SITE (not a WAH or remote position)

Clinical Responsibilities and Essential Functions

• Oversees the operations of the unit to ensure smooth and efficient patient care management. Rounds on patients and staff to ensure quality provision of care.
• Monitors Work queues and In-Basket messages to ensure compliance with established policies.
• Manages the unit to ensure patient and employee satisfaction while promoting safety and retention. Serves as a real time resource and assists with problem solving related to staffing, supplies, equipment and patient complaints.
• Coordinates quality initiatives and process improvements. Aligns and manages to metrics.
• Develops leadership skills among staff including communication, decision making, problem solving, critical thinking and employee engagement. Leads the development of staff and supports career advancement opportunities. Functions as a role model and encourages staff to participate in their own development.
• Facilitates regular unit meetings and leadership efforts.
• Assists in selection, orientation, on-boarding and retention. Demonstrates leadership through coaching, performance evaluations, corrective actions, and development opportunities to create a culture of learning.
• Provides daily operational resource management including staffing, supplies, and equipment. Ensures optimal productivity of the department and supports growth initiatives.
• Serves as a liaison between department personnel, medical providers, and center administration.
• Works collaboratively with clinical supervisor to plan and maintain a staffing pattern, which provide for fiscally responsible high quality patient care.
• Establishes goals for staff, which is measurable and are aligned with unit and Evernorth Care Group goals.
• May work collaboratively with Operations Manager and/or Director to prepare a capital equipment budget.
• Analyze FTE and budget variances.
• Develops and reviews departmental policies and procedures as needed to promote and provide quality patient care and customer service.
• Responsible for tracking of staff and clinician licensure and training to comply with State regulations.
• Participates in the education, role development and orientation of facility personnel, patients, students, families, and visitors. Promotes/supports growth of others through precepting and mentoring when appropriate.
• Follows OSHA guidelines for handling biological fluids and blood.
• Improves customer experience and increases access by assisting with efforts such as Continuous Quality Improvement (CQI), Commitment to Service, and Patient Satisfaction

Qualifications

• RN with current Arizona license
• BSN preferred.
• Current BCLS certification
• Experience as an RN
• People leadership experience preferred.
• Experience with State surveys preferred.
• Experience leading others, directly or indirectly
• Excellent verbal and written communication skills
• Experience in quality improvement initiatives and efforts
• Experience building a team to achieve stated goals and outcomes.
• Ability to solve problems and challenges and escalate as appropriate.
• Experience leading change management efforts
• Analytical skills, ideally around staffing models and budget management

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and imp