About the role
Position Summary:
The Jr. Relationship Analyst is responsible to perform client service tasks in a well-organized and timely manner, having a complete understanding of bankers and clients' needs. The Jr. Relationship Analyst operates under the supervision of the RAC in providing day-to-day client service. The individual possesses strong organizational and communication skills.
The Jr. Relationship Analyst reports to the Sr. Relationship Analyst Coordinator.
Position Duties / Responsibilities
Customer Service
• Check balance positions, loans, transfers, and other.
• Guide clients with the application process and any inquiry related to American Express cards.
• Address request for bill payment.
• As per client's request, process cashier checks and checkbooks through Operations department.
• Attend clients' visits and accompany them to deposit/withdraw funds from their account(s).
• Resolve client's inquiries such as loan request, investment orders, statement reviews, and other, and resolve any complaint.
• Respond to all phone calls for the team.
Administrative
• Prepare documentation for Bankers business trips including product presentations, and new opening documentation.
• Provide assistance with BRWG formats in Appian Onboarding.
• Read and answer emails on a daily basis.
• Follow up with Banker of corporate actions.
• Contact clients with account information and receiving instructions.
• Review and properly complete all documentation regarding Alternative Investments subscriptions and send all completed documentation to Alternative Investments Department.
Operations
Keep 360 updated
• Process investment proposals, prepare activity reports, upload documents to secure inbox, verify clients E-banking status and information, download reports to review missing documentation, and other.
New Accounts & Updates
• Verify that account opening documention is properly completed.
• For any account opening and updates, collect customer information, review and follow-up in DocuSign.
• For any account closing, collect customer information, review and follow-up in Appian.
• Review dormant accounts in Globus.
FX Transactions
• Verify client information.
• Initial input transaction in Globus.
• Verify exchange rate and inform client.
• Execute transaction.
Wire Transfers
• Address requests for wire transfers.
• Follow up with 360 EWF workflow and send confirmation as needed.
• Enter internal wire transfer in the system and request approval from higher level officials.
Credit Operations
• Coordinate meeting with Credit Risk Department for new loan or renewal requests.
• Review with banker any new loan or renewal documentation prepared by Credit Risk and send to client for signature.
• Once documentation from client is received, verify signature and return to Credit Risk Department.
• Assist with the preparation of credit reports and forms required.
Overdrafts
• Check daily account movement reports.
• Identify and cover overdrafts.
Investments
• Update client’s investment profile.
• Assist in the preparation and execution of investment proposals as requested by banker or advisor when necessary (Not applicable to Premier Banking).
• Process manual PO’s in Globus.
Back Office
• Follow up and verify that all transactions requested have been completed and processed by Operations Department.
• Open or close accounts and portfolios in Appian.
• Process fee reversal and exception by preparing marketing concession reports, as requested by Banker.
• Time deposit, checkbooks, cashier’s temporary checks.
• Transfer securities (incoming/outgoing) in Appian.
• Follow up with clients Capital calls and cover designated portfolios for Back Office Team to process.
Controls
Daily:
• Review “Morning Movement Report” sent by Operations to verify account movements of previous days to ensure each transaction has been processed correctly.
• Review and approve daily overdrafts in Globus.
• Prepare activity reports.
Weekly:
• Run credit reports in Globus for expired and future maturity for loans, lines of credits, and interest payments due.
• Send W-8 form to clients and ensure they are properly completed.
Monthly:
• Review and activate Dormant Accounts.
Quarterly:
• Run quarterly fee report for Bankers' review and ensure client has sufficient funds to cover fee.
• Work on special projects (FATCA, W8, E-banking, Milenio and Paperless) to support bankers.
• Other duties as assigned or requested by immediate supervisor
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