Associate Director of Experience Design

 

Work Your Magic with us! Start your next chapter and join MilliporeSigma.

 

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.  

 

Your Role:

The Digital & eCommerce Customer Experience organization is seeking a dynamic and strategic leader to serve as the Senior Manager of eCommerce Experience Design. In this pivotal role, you will lead teams responsible for crafting end-to-end user experiences, content presentation & publishing, and personalization strategies across our digital platforms.  You and your teams will create the experiential design that engages and empowers our customers across the eCommerce experience.  You will partner closely with product owners, customer insights teams, and other stakeholders to develop differentiated experiences that drive both customer satisfaction and business value.

 

Key Accountabilities:

 

Experience Design:

• Create a design system that delivers a consistent and on-brand experience throughout all digital experiences, both website and mobile experiences
• Stay abreast of best-in-class ecommerce trends, ai-enabled experiences, voice-interaction experiences, location-based services and future of communities
• Own the entire design approach, methodology and best practices for experience design, overseeing the rapid development of site maps, user flows, wireframes, mocks, and final designs
• Deploys best practices and an iterative design process for the team to design for the full life cycle, from early strategy to requirement refinement to high-fidelity prototypes
• Use a design approach informed by real-time data, UX research, web analytics, and A/B testing.
• Inspire and work closely with technical / engineering teams to understand and incorporate technical considerations in design efforts.

• Translate product requirements and user research in order to define, design, and launch end-to-end best-in-class customer experiences
• Advocate for the business value of design & content and work with business partners to understand the outcomes expected from the design & content work
• Create novel points of view in evaluating problems and potential solutions and be a champion for centering design around user needs
• Empower our designers with the right frameworks and toolkits
• Lead design thinking projects. Generate innovative experiences that push boundaries and can inform our product roadmaps

Collaboration and Communication:

• Collaborate with and influence senior business partners, ensuring alignment with customer needs and strategic growth opportunities
• Proactively collaborate with cross-divisional, cross-functional and external experts to support Millipore Sigma’s e-commerce innovation strategies
• Share complex information across the organization through storytelling, whether new concepts or the reframing of existing ideas

 

Leadership and Team Management:

• Define a vision for the Design team, capturing the value the design team brings to the business and customers
• Establish new Design competencies such as Service Design which will support enterprise and customer experience level priorities
• Lead and inspire a team of designers and content publishers
• Support digital product strategic vision and roadmaps, fostering effective cross-functional partnerships with Product Owners in an Agile environment
• Ability to lead through influence and collaborating closely with other functions to gain alignment and support
• Reinforce a working culture emphasizing accountability, transparency, and data-driven decision-making

 

Education and Thought Leadership:

• Define best practices, frameworks, and provide thought leadership to business leads for optimizing and prioritizing work
• Promote a culture of rapid test, learn, and scale as a daily routine

 

Budget and Vendor Management:

• Develop an annual plan and budget for the Experience Design team to be leveraged across UX design, service design, and content strategy & design
• Leverage strategic assets to create a valuable relationship with suppliers which enhance Millipore Sigma’s growth with new perspectives and challenge conventional thinking

 

Who You Are:

 

Minimum Qualifications

• B.A./B