Director of Cage and Count

Summary: Responsible for directing the cage and credit functions.

Engagement Expectations: 

We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors:

• Smile, display energy and open body language
• Proactively greet team members and guests, initiating interaction to provide service
• Always use a positive parting remark to end the conversation

 

Essential Job Functions:

• Oversees the cage and casino credit operations.
• Ensures all departmental and company policies and procedures are followed.
• Ensures an accurate balance of cash in bankroll.
• Manages gaming related activities, including markers and chip inventory.
• Responsible for training associates on proper cage/credit procedures.
• Investigates and resolves customer issues.
• Ensures staffing is adequate to provide superior guest service and maintain controls.
• Demonstrate a thorough knowledge of all Cage areas and cage equipment.
• Maintain paperwork flow regarding credits and debits.
• Determines applicant’s credit worthiness by approving or denying credit requests up to approved limits.
• Maintains casino credit records as they relate to changes to the limit or disruption of credit privileges.

• Display a thorough knowledge of all Title 31 and Pennsylvania Gaming Regulations and ensures department compliance.
• Ensures compliance with regulatory controls both internal and external including but not limited to state and federal laws and the Pennsylvania Gaming Control Board regulations.
• Hires, trains and manages staff in accordance with organizational and approved departmental standards, policies and programs.
• Demonstrate thorough understanding of fraud prevention and credit scams.
• Ability to extend complementary services in accordance with the approved comp matrix.
• Performs all other duties as assigned. 

Qualifications:

• Must be 18 years of age or older.
• Bachelor’s degree in accounting, business or related field preferred.
• Five or more years’ casino experience in operating cage departments preferred.
• Excellent customer service and interpersonal skills.
• The ability to motivate staff through a teamwork approach.
• Proven leadership skills that include delegating as needed.
• Excellent communication skills, both written and oral.

• Must be able to work flexible schedule, weekends and holidays.
• Ability to obtain and maintain all necessary licensing.

Physical and Mental Demands: 

• Regularly required to see, talk, hear, sit and use hands to finger, handle or feel.
• Must occasionally lift and/or move up to 25 pounds.
• Able to interact with others while maintaining a positive and courteous demeanor