Lead Technology Program Manager - Returnship

The Path Forward Return to Work program at CDK Global is a 16- week paid Returnship for experienced professionals returning to the workforce after taking time off for caregiving. The program is open to anyone with at least 5 years of professional experience and has been out of the paid workforce for at least two years to focus on caring for a child or other dependent. If you meet these criteria, we welcome you to apply. 

At CDK Global we are excited to be part of the Path Forward program because we appreciate the skills you can offer, the perspective you provide, and the contributions you will make. This program offers you a chance to revamp your skills, update your resume with new experience, and make connections with other women and men transitioning back to the workforce. It also offers support through Path Forward, a nonprofit organization on a mission to empower people who’ve been focused on caregiving transition back to the paid workforce.

CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (“OEMs”) across automotive and related industries. The Company’s cloud-based, software as a service (“SaaS”) platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance.

Position Summary:

CDK Global is seeking a Sr. Program Manager primarily associated with OEM and Enterprise engagement including short and long term project based work as well as ongoing certification requirements across CDK’s OEM and Enterprise customers.

• Will work with the OEMS, CDK Business stakeholders, Product and Technology stakeholders to manage end to end programs providing a documented artifact for communicating information required for alignment with OEM and CDK stakeholders.
• May also assist in analyzing OEM enhancements from OEMS to deliver solutions strategically.

Deliverables / Task Overview

Consultant will analyze the requirement documents to identify alignment of the CDK Vehicle Service system offerings, which include the following:

• Review of current product offerings in the defined space and identify alignment with OEM requirements for both features and functionality.
  • CDK Service / Service Edge
  • Elead Service
  • Drive Parts & Service
  • Service Pricing
• Review of other CDK offerings that may align with requirements but may not be expressly included in the above mentioned products.
• Ensure alignment of business need with Product documentation that identifies CDK products with requirements to meet functionality deliverables of clients using recently established Product Management methodologies and artifacts
• Produce Gap Analysis documentation when necessary that outlines areas where CDK is unable to meet the deliverables as outlined using recently established Product Management methodologies and artifacts
• Work with OEM supplier directly (when required) to identify and define needs as expressed in documentation.
  • Assist in defining objective and functionality of requirements.
  • Reorganize and/or document desired functionality.
  • Provide internal CDK business owners clear understanding to meet objectives.
• Work internally with CDK team as necessary to meet business objectives related to application(s) functionality. Related to the meeting of the defined requirements only.
  • ad hoc activities during month that may span different business units based upon need
• May sometimes be required to create workflow diagrams, screen mock-ups and report calculations to assist in defining work required by CDK

Roles & Responsibilities

• Assist / Create a well-defi