Customer Account Coordinator

Position Title:

Customer Account Coordinator II

 

Pay Rate:

$55,600 – $74,100

Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range.

 

Category/Shift:

Salaried Full-Time

 

Physical Location:

Anaheim Box

601 E Ball Road

Anaheim, CA 92805

 

The Job You Will Perform:

• Acts as the primary point of contact to International Paper’s customers and is entrusted to ensure that our customers receive a world-class customer experience.
• Entrusted as a key-member of the site’s team to meet or exceed customer expectations and business objectives.
• Mastery of Customer Account Specialist accountabilities including:
  • Convert customer purchase orders to manufacturing production orders.
  • Ensure raw materials and tooling are ordered to support production.
  • Communicate, professionally and respectfully, with internal and external customers regarding issues such as order status, estimates/quotations, order changes and order confirmations.
  • Monitor and manage customer inventory levels.
  • Investigate and resolve: order discrepancies, customer quality complaints, overdue accounts receivable, and aged inventory.
• Establish strong relationships and communicate daily with representatives from operations, shipping, and maintenance to stay abreast of plant activities that could impact customer order fulfillment.
• Demonstrate a thorough understanding of plant specific manufacturing capabilities.
• Coordinate with representatives from the design, sales, pricing, and operations department to manage the implementation of new customer items.
• Demonstrates a solid understanding of the business objectives, goals and values of International Paper.
• Make daily decisions that maximize customer satisfaction and plant capacity balancing.
• Solve problems with technical and business acumen, poise, and a sense of urgency.
• Build strong relationships with customer contacts to establish and maintain International Paper’s competitive advantage of providing customers with a world-class customer experience.
• Establish, manage, and enforce correct order unitization.
• Demonstrate a solid understanding of International Paper’s pricing models including variable contributions levels.
• Demonstrate the ability to coordinate warehoused items using basic manufacturing skills such as replenishment ordering and FIFO (first in – first out).
• Routinely assess and report possible obsolescence concerns of aged inventory.
• Participate in the plant’s NPI (non-price improvement) initiatives especially in the areas of aged inventory, trailer utilization, and operational efficiencies.
• Provide data reporting of orders, sales, and inventory to plant management, sales teams, and customers, as requested.
• Create and manage customer-specific reporting requirements such as daily status updates, order prioritization, MSF delivery, OTD (on-time delivery), and warehoused inventory status.
• Coordinate the efforts of internal and external vendors to ensure the correct tooling, artwork, and CADs (computer-aided design) are approved by the customer and provided to the manufacturing team.
• Consistently demonstrate exceptional administrative, organizational and communication skills.
• Observe and report to plant management and sales teams noteworthy customer concerns or trends.
• Participate i