Senior Infrastructure Analyst

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

You’ll be joining CIBC’s Technology Services Department. You’ll be responsible for the Audio Visual for Bank USA . You’ll play a critical role in selecting the vendor for this service.  Your day to day activities will include resolving escalated client needs through service desk from multiple lines of businesses related to AV equipment,  meeting scheduling, meeting assistance while providing on-call support. This role will work closely with all levels of the organization, specifically the C-Level Executives for large meetings.   You will be communicating will all part of the organization, most directly with the Technology team to ensure all equipment is complete, working and available.  You’ll be a key part of an innovative, “first to market” technology culture, contributing to CIBC’s digital transformation.  This role will oversee other AV team members to ensure quality AV solutions through the US.

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 4 days per week on-site, while other days may be remote.

How you’ll succeed

• Analytical investigation - Demonstrate a high level of understanding of various AV technologies. Investigate hard to solve problems, make sense of information and provide recommendations for long term solutions with an aim towards increasing client satisfaction. You'll thrive in this environment if you are motivated in your ability to communicate detailed information in a meaningful way.

• Troubleshooting skills - Research, maintain, and recommend updates to written documentation on each escalated incident and/or contact; respond to clients (telephone, email, web); escalate incidents that cannot be resolved to the next level of support as required by documented procedures/policies.

• Communication skills – Ability to communicate effectively with all levels of the organization both in person and in writing.   Will working closely with a C-level executives during meetings and calls.

• Team Work – Demonstrate the ability to working with an Enterprise team to help when issues arise that need additional resources to resolve.  Ability to oversee other AV team members as needed.

Who you are

• You can demonstrate experience in interpreting information received from first level of response when issues are escalated. Identifying gaps in existing problem resolution process to improve operational efficiencies. Determining solutions outside set procedure when a set procedure is not working, and providing high-level expertise for extensive troubleshooting.

• You have strong knowledg