Senior Manager Employer Services

Our mission: to eliminate every barrier to mental health. 

Spring Health is a comprehensive mental health solution for employers and health plans. Unlike any other solution, we use clinically validated technology called Precision Mental Healthcare to pinpoint and deliver exactly what will work for each person  — whether that’s meditation, coaching, therapy, medication, and beyond. 

Today, Spring Health equips over 800 companies, from start-ups to multinational Fortune 500 corporations, as a leading and preferred mental health service. Companies like J.P. Morgan Chase & Co., Microsoft, J.B. Hunt, Bumble, and Instacart use the Spring Health platform to provide mental health services to thousands of their team members globally. We have raised over $370 million from prominent investors including Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership, our current valuation has reached $2.5 billion.

The Senior Clinical Manager of Employer Services will be responsible for cultivating a high performing team of clinicians who deliver specialized workplace mental health services to key customers. They will report to the Director of Employer Services.

 

What you’ll be doing:

• Lead, mentor, and manage a team of clinical managers to deliver exceptional mental health support to the workplaces we serve. 
• Track key success metrics
• Partner with the Senior Program Manager of Employer Services to monitor quality of service delivery for dedicated clinical services and partner with operations leadership and cross functional stakeholders to effectively mitigate any escalations or concerns
• Proactively identify opportunities for clinician training to ensure successful execution of our vision and strategy
• Work with operational and training and development teams to develop training and standard operating procedures as needed to support high quality service delivery and product evolution 
• Partner with operations leadership and implementation teams to facilitate implementing new accounts effectively
• Proactively work with operations leadership to identify key strategic and organizational developments that need to be communicated to Employer Services leaders and independent contributors, and create communication plans around these messages as necessary.  
• Cultivate a connected community of geographically dispersed clinicians and promote sharing of best practices among clinicians. 
• Other duties as assigned

 

What success looks like in this role:

• The teams under your leadership meeting quality score targets 
• Employees under your leadership feeling supported and engaged as evidenced by employee engagement surveys
• The customers you serve being delighted with services provided by employees under your leadership, as evidenced by customer satisfaction scores meeting the target. 

 

What we expect from you: 

• 5+ years leading EAP clinical teams 
• Outstanding ability to read the tone and sentiment of our culture and adapt accordingly 
• High sense of urgency and results focus combined with a service orientation 
• Naturally relentless in breaking barriers to get things done with speed and quality
• Ability to speak and write in a way that is concise, commanding, and inspiring 

The target base salary range for this position is $110,000-$142,500, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.

Don’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this or other roles!

Ready to do the most impactful work of your life? Learn more about our values, how we work, and how hypergrowth meets impact at Spring Health: Our Values

Hypergrowth meets impact

What to expect working here: