Director, PS Partnerships

The Professional Services team at SailPoint prides itself in being a supportive environment with an open door policy. Everyone is invested in our employees' success and is ready to welcome you to the team, make themselves available to you, and help you succeed. The PS team works to get our customers the help needed to maximize their identity governance platform with extensive, solution-specific experience, our consultants are dedicated to ensuring success before, during and after our customers' SailPoint implementation.

This position (part of our Professional Services team) supporting our SaaS product, IdentityNow is responsible for qualifying, scoping and closing service opportunities through managing the service delivery and services budget for engagements at customer sites. This position is a senior position requiring project management skill, technical skill, and professional services management skill. The Director, Professional Services will lead a team responsible for engagement scoping, interfacing with client project management, and overall service delivery for our customers.

Responsibilities:

• Strategic leadership of the SaaS Professional Services team
• Partnering with internal stakeholders to ensure the team has a clear set of priorities.
• Resource allocation for key projects.
• Coaching Professional Services leaders to develop their full potential.
• Assist with the sales process for services portions of deals, including presentations, RFP responses, and proposal/SOW generation. Effectively interact with sales reps and sales leadership during the pre-sales and post-sales (delivery) phases.
• Ensure that services are provided, implemented correctly and billed in a timely and accurate manner
• Serve as  point person for the client on Service Delivery issues / escalations and take accountability for remedying any service failures
• Manage the financials of multiple projects, with a focus on profitability and productivity to ensure client satisfaction
• Manage the business relationship between SailPoint and assigned client accounts
• Performing a range of Professional Services management tasks such as project forecasting and financials, project staffing, working with delivery partners, and tuning project methodologies.
• Provide strategic updates on clients’ performance to SailPoint Senior Management. Provide regular status updates to account teams and Sales Managers
• Identify new opportunities for expanding SailPoint product/service usage to maximize client success and SailPoint revenue growth.
• Establishing and driving a Professional Services Partner strategy
• Managing, monitoring and engaging with key strategic Professional Services partners globally
• Driving an operating cadence, processes and measures between the Partner Success function, partner organization and the enablement team
• Interact with sales reps and sales leadership during the pre-sales and post-sales
• Serve as the senior point of contact for client escalations related to partner delivery
• Oversee the financials of the Professional Services partners in the SailPoint ecosystem [Partner Commitments, Partner Scorecards, Partner Enablement]
• Work with the Resource Management Office (RMO) to mediate and prioritize staff resources to strategically align with the needs of the overall business
• Provide strategic updates on performance to SailPoint Senior Management on the Professional Services partner delivery success and operating metrics
• Identify new opportunities for expanding the offering to maximize client success through the Professional Services partner ecosystem to enable SailPoint revenue growth
• Take responsibility for the management of the team, including participation in staffing decisions, utilization management, performance reviews, and career development support
• Assist direct reports in career development by providing regular feedback, coaching and guidance on personal development
• Participate in recruiting and employee development activities to ensure a balanced team with the right set of skills

PS Partnerships Director

The PS Partnerships Director is a high-impact, results-driven leader responsible for defining, executing, and scaling the global partner delivery strategy within SailPoint PS. Will be responsible in establishing robust governance frameworks, partner enablement programs, and rigorous performance scorecards to drive partner accountability and exceptional customer outcomes. Acting as a critical cross-functional bridge, the role will align with Sales, Customer Success, Enablement, and Executive Leadership to build scalable delivery models, optimize resource planning, and resolve complex escalations.

Within 1 Month:

You will complete SailPoint’s corporate onboard