Customer Quality Engineer

Dana is a global leader in the supply of highly engineered driveline, sealing, and thermal-management technologies that improve the efficiency and performance of vehicles with both conventional and alternative-energy powertrains. Serving three primary markets – passenger vehicle, commercial truck, and off-highway equipment – Dana provides the world's original-equipment manufacturers and the aftermarket with local product and service support through a network of nearly 100 engineering, manufacturing, and distribution facilities.

Position Summary

We’re looking for a Customer Quality Enginee in Reggio Emilia  Location.

This role involves managing customer complaints, delivering product excellence and ensuring customer satisfaction.
Collaboration with cross-functional teams across the Organization will be part of your daily tasks to ensure tailored, fact-based, and timely responses.
 

Main Responsibilities

• Management of customer quality claims through 8D report and risk assessment with particular focus on widespread availability of fool & error proof devices
• Evaluation and validation of corrective/preventive actions and ensure the relevant standardization
• Monitoring customer IPM ( Incident per million) and PPM ( Parts per million) focusing on criticities and defining a crash plan to reduce them and maintain high level of trust from customers

 

Main opportunities and challenges

Opportunity to work in a dynamic and multinational reality, with excellent career opportunities.

Short term challenge: Customer IPM & PPM improvement according to KPI targets

Long term challenge: Further improvement and strengthening of relationship with customers, establishing robust communication together with fast and effective support in order to give customers certainty of having always a trusted partner

Job position requirements

Education: University bachelor degree

Degrees Required in “Engineering ”                 

 Degrees preferred “Mechanical Engineering”

Professional background

 •             At least two years of experience in a similar role

•             Background in medium-structured industrial contexts (preferably mechanics or hydraulics)

•             Automotive is a plus (not mandatory)

Hard skills

Essential:         

•             Fluent in spoken and written English

•             Skilled to use Microsoft Office suite, SAP, Minitab

•             Quality tools (8D, SPC, PPAP, Kaizen, Problem solving, …)

•             Team Working

Considered as a plus: 

•             French/german language

•             Knowledge IATF16949 standard

.

Soft skills

 

•             Team working

•             Proactivity

•             Strong organizational activities to manage tasks and priorities

•             Excellent communication skills and collaborative mindset

•             Passionate about quality, driven by innovation, and customer oriented

•             Good technical understanding and analytical skills

 

“If you are not contacted within 60 days after your application, the search should be considered filled. In compliance with law obligations and GDPR, your application could be considered for further opportunities aligned with you profile"

 

We are an Equal