NetSuite ACS Consulting Technical Manager (Individual Contributor_ - Retail+ (AFA/FB/HB)

Why NetSuite ACS?  If you are a senior-level Retail /AFA consultant who is looking to thrive in a fast-growing environment where client satisfaction is #1, this NetSuite ACS role might be for you.  

Our premium services portfolio of customers is made up of ACS Optimize and ACS Architect clients that are very diverse in size, scope, and complexity.  This allows you to sculpt your own portfolio based on your interests, skills, and experience.  We are all about customer relationships where you will explore deep into each client’s business and processes. Their NetSuite instances will challenge you with a complex array of modules, customizations, and integrations.

This consultant will join a cross-functional team focused on selling and delivering an omni-channel commerce platform for retail soft-goods businesses: Apparel, Footwear and Accessories team (AFA), Health and Beauty (HB) and Food & Beverage (FB), that provides robust industry experience in understanding functional and technical requirements to implement NetSuite in support of our customer’s customer experience and operational objectives.

This consultant will review customer software purchase objectives and the solutions defined to help plan and execute successful delivery of the NetSuite Service in consideration of technical environments including new/legacy systems, applications, infrastructure, data, security and applicable leading practices. The Senior Principal Consultant will be responsible for customer business process analysis, implementing the functional scope and coordinating implementation tasks with other project resources (e.g., education, technical, data). 

The successful candidate must have the ability to lead the customer in aligning requirements to the solution or innovating as needed to configure/customize the solution to customer requirements as needed/appropriate.  Supporting the implementation team in mitigating project risks to achieve timely NetSuite Service Go Live and strong customer satisfaction with the delivery process and solution quality is critical to the Senior Principal Consultant’s job function. 

Responsibilities include: The Advanced Customer Support / Managed Services team of Oracle NetSuite Professional Services is seeking a Sr Principal Consultant, ideally with Retail, Apparel and/or Health & Beauty vertical market expertise.

Oracle NetSuite is reinventing the engagement model for our growing installed base of valued Customers.  Specifically, the Advanced Customer Support (ACS) offering has been created to provide an umbrella subscription service -- our first-ever qualifying as cloud annual recurring revenue (ARR) -- that provides functional and technical ERP sustainment to drive continuous NetSuite improvement and value.  Our team primarily fulfills the critical initial months of the service backstopped by our industry-leading SuiteReview methodology. With well over one thousand Customers already under management and the accelerated enrollment of new Customers, we are adding headcount in North America to meet demand.  If you have a passion for helping Customers unlock the potential of their NetSuite investment and in joining a dynamic, fast-paced and highly strategic team, we would like to hear from you!

 

Career Level - IC4

Responsibilities include:

• Participate in the identification and documentation of customers NetSuite value gaps leveraging our proprietary SuiteReview methodology
• Participate in driving the approach to remediate gaps, and consensus with the Customer of same
• Work with customers to remediate highest priority gaps
• Architect solutions for complex business requirements, which may include configuration and/or integration and/or technical components, in partnership with our dedicated Technical Services (TS) team
• Define detailed functional requirements for automations and integrations to NetSuite
• Work with TS team to design and unit test automations and integrations
• Perform quality reviews of deliverables developed by other team members
• Continue to increase product knowledge and pursue relevant certifications
• Collaboration with other ACS teams, including TS, Point-of-sale (POS), eCommerce, OpenAir, Platform Technical Services, and Support
• Follow essential internal business processes aligned toward delighting our Customers
• Contribute to the solutions repository/best practices and knowledge share activities and participate in Subject Matter Expert programs.•   Train and mentor more junior consulting staff

Preferred qualifications/skills include: 

• 6+ years of overall relevant domain experience in one or more of NetSuite’s core vertical markets (e.g. Supply Chain Management, Operations, Warehouse Distribution, Retail and/or Apparel.)