Development Product Owner Mid Level - Identity and Access Management (IAM)

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated Development Product Owner Mid Level, you will have expertise in Identity and Access Management (IAM) with experience across websites, mobile apps, and call centers. The ideal candidate will define and execute a product vision for high-impact IAM solutions, effectively communicating with both technical and non-technical stakeholders. They will manage the complete product lifecycle, from initial problem definition through deployment and iteration, while demonstrating expertise in areas like fraud prevention, data analytics, and scalability.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based put of either our San Antonio, TX or Plano, TX offices. Relocation assistance is not available for this position.

What you'll do:

• Works with business and Subject Matter Experts to understand business strategy and vision and then writes, refines, accepts and prioritizes stories and/or features to support effective and compliant solutions while balancing investment and business value.
• Owns and maintains a prioritized work backlog for one or more Agile teams. Product backlog includes complete user stories with acceptance criteria so that they are consumable and testable by the Agile team or program. Reviews and accepts output of I/T and/or business development to ensure specified acceptance criteria have been completed.
• Serves as direct representative of the business with one or more delivery teams, representing the customers' perspective throughout the product delivery cycle.
• Participates in a cross-functional team of user experience partners, designers, business analysts, developers, testers and others to develop, execute and release in alignment with program and/or product road maps.
• Partners with sponsors, stakeholders, and IT to facilitate, the translation of business requirements from relevant business processes, gaining a developing understanding of the needs, measures, and risks & controls for the improvement area.
• Partners with change partners and key stakeholders to assist with preparing the business for the change and provides tactics and metrics for benefits, adoption, and risk. Leverages existing change management routines, as needed.
• Executes robust test plan (user acceptance testing, production validation).
• Demonstrates proficient knowledge in multiple business or system domains and capable of contributing to agile team at the project level.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 4 years of experience in process improvement, project delivery, business/requirements analysis or directly related to supported business operations/product line.
• Proficient knowledge of Microsoft Office products, applicable databases and project management tools.
• Proficient knowledge with multiple technical software delivery methodologies (i.e., Agile, Waterfall).
• Proficient Experience analyzing business requirements and ability to identify opportunities to streamline business processes in accordance with risk management framework and regulatory requirements.
• Proficient understanding of Process Engineering methodologies and Change Management practices.
• Experience working independently to gather business requirements, process flows and use cases to develop and deliver on business capabilities within the approved methodology, writing user stories, and following the development process through user story acceptance.
• Analytical and problem-solving skills with demonstrated ability to identify, analyze issues and prioritize solutions/decisions.

What sets you apart:

• Experience leading and managing Identity and Access Management experiences for websites, mobile apps and call centers including assessing performance and usability while fulfilling necessary security protections.
• The ability to identify high-impact Identity and Access Management solutions and translate