Scrum Master/Team Coach III

GCI's Scrum Master/Team Coach III will coordinate the work of an Agile development team and oversee the software development lifecycle. Plan and facilitate scrum activities, including sprint planning, daily stand up, demos, board reviews, and retrospectives. Collaborate with clients or end users to understand business requirements. Act as a liaison between development teams and product management, ensuring that appropriate project process is made. Identify and resolve impediments that slow development or prevent the team from meeting established goals or milestones. ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS:

The Scrum Master will be a servant leader and team coach dedicated to one or more Agile Teams. This position’s mission includes but is not limited to:

• Help educate the team to ensure LEAN-Agile process is being followed.
• Remove impediments and roadblocks that inhibit production and flow. 
• Foster high performing team dynamics.
• Dedicated to relentless improvement. 
• Assist the team(s) to self-organize and self-manage to achieve maximum results. 
• Assure all dependencies and integration is properly communicated and coordinated between teams on an enterprise level.

Coordinate and Facilitate  

• Schedule and facilitate scrum events: including Sprint Planning, Daily Scrum, Sprint Review, and Sprint Retrospective.
• Conduct daily standup, end-of-sprint planning, backlog refinement, retrospectives, Inspect & Adapt sessions, and all other activities to help the team achieve value, be customer centric, and practice agility.
• Assist in managing the daily triage processes for any defects and operational tickets that are filtered into the team.
• Work with the Service Line Owner / Product Owner to remove impediments for the team.
• Identify and manage dependencies, risks, critical bottlenecks / blockers to forward progress and radiate the information appropriately.

Communicate and Collaborate   

• Collaborate on aligning priorities, backlog refinement, and defining acceptance criteria with Service Line Owner / Product Owner.
• Communicate with other scum masters in the organization to ensure consistency of delivery.
• Establish and communicate team level metrics in alignment with the Agile Release Train.
• Plan and problem solve with product management and delivery teams.
• Ensure the proper use of collaborative processes and remove impediments for the scrum team.

Guide and Coach the Scrum Team 

• How to use Lean-Agile practices and principles to deliver high quality products and services to our customers.
• Self-organization, cross-functional skillset, domain knowledge.

COMPETENCIES:

• ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve.
• Take ownership and accountability of problems and facilitate finding a solution, involving other groups as necessary. 
• Own and manage priorities and individual tasks without direct supervision.
• Take initiative and seek out opportunities.
• Assess and accept risks and learn from mistakes. 
• BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI’s Code of Conduct for Employees – the Basic Principles.
• COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.
  • Outstanding communication, facilitation, negotiation, and coaching skills.
  • Build and maintain effective working relationships with leadership, peers, customers, and vendors. 
  • Work to resolve problem relationships directly.
• COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally.
  • Communicate effectively, both internally and externally, working within the Scrum teams. 
  • Create clear and concise written documentation for a variety of audiences, including developers, business analysts and business users. 
  • Use a blend of written communication techniques, including detailed documentation, diagramming, and slide presentations. 
  • Take initiative to initiate communication among teams, including remote team members. 
  • Initiate and deliver presentations to internal groups on domain topics.
• COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI’s Code of Business Conduct & Ethics.
• CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction.
  • Good