Senior Manager, North America Site Accounts, Scheduling and Cell Logistics

Working with Us
Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.

Senior Manager, North America Site Accounts, Scheduling and Cell Logistics 

The Position:   

The Senior Manager, North America Site Accounts, Scheduling and Cell Logistics (SCLT) will be responsible for developing and managing a high-functioning, customer-facing team of Site Account Specialists and Managers who schedule and monitor patient treatment schedules for the manufacturing of BMS’s commercial autologous cellular immunotherapy products. The individual in this role will build and maintain strong relationships with other partners across the Cell Therapy Franchise to ensure best-in-class customer service is delivered to our BMS certified treatment centers across North America. They will deliver on our Scheduling and Cell Logistics strategy, processes, and KPIs while maintaining a continuous improvement mindset. 

This position will report to the Associate Director, North America Site Accounts, SCLT, and will collaborate regularly with other regional and global Senior Managers and Managers.  

• Position is office-based in Summit, New Jersey, with an in-office attendance requirement of 60% of working days. Remote work must be performed at home with consistent office setup and internet access, as extensive work at computers and phones is essential to job function. 

• Domestic and international travel is possible but will not exceed 15% 

• Occasional support required for issues and escalations outside of core business hours is possible 

Education and Experience: 

• Bachelor’s degree or equivalent work experience   

• 8+ years of work experience in scheduling, planning, operations, and/or account management 

• 4+ years managing direct reports, direct or indirect management of multiple teams is preferred  

• Experience working in APEX, Salesforce CRM, Oracle, SAP, and/or other comparable planning/scheduling/execution systems is preferred  

• Experience working in a regulated environment (cGMP/FDA) is required  

• Must have strong proficiency with Office 365 software, especially Outlook, Excel, PowerPoint, and Word  

Responsibilities: