WIZZ Management Trainee - Customer Experience

<p><span><b><span>WELCOME TO THE WORLD OF OPPORTUNITY!</span></b></span></p> <p><span><span><span>Wizz Air is a leading European low-cost airline. Our mission is to provide affordable and reliable air travel to everyone, everywhere, while minimizing our environmental impact. We are proud to foster a diverse and inclusive team of over 8,000 employees from more than 100 nationalities, who share our values of inclusivity, positivity, dedication, integrity, and sustainability.</span></span></span></p> <p> </p> <p><span><span><span>As a rapidly expanding airline, we offer exciting career opportunities across a range of functions, from flight operations to engineering, customer experience, finance, and more. We provide extensive training and development opportunities to help our employees grow and succeed in their roles. Joining Wizz Air means joining a team that is passionate about aviation, dedicated to excellence, and committed to making air travel accessible and sustainable for all. If you are looking for a challenging and rewarding career in the aviation industry, we welcome you to explore our job opportunities and become a part of our success story. </span></span></span></p> <p> </p> <p><span><b><span><span>WIZZ Management Trainee - Customer Experience</span> </span></b></span></p> <p><span><span><span>Based in BUD - Office</span></span></span> </p> <p> </p> <p> </p> <p><span><span><span><span><span>About the Customer Experience Department</span></span></span></span></span></p> <p><span><span><span><span><span>The <b>Customer Experience (CX) Department</b> is dedicated to <b>enhancing customer confidence in travel</b> by optimizing every stage of the customer journey. With a strong focus on <b>digital touchpoints</b> and a <b>seamless end-to-end experience</b>, the team ensures that Wizz Air consistently meets and exceeds passenger expectations.</span></span></span></span></span></p> <p> </p> <p><span><span><span><span><span>Your Responsibilities</span></span></span></span></span></p> <p><span><span><span><span><span>��</span></span><span><span> <b>Customer Satisfaction Analysis:</b> Develop a <b>unified and automated dashboard</b> for <b>Customer Satisfaction Survey results</b> across all contact center channels (calls, claims, chat)</span></span><br/> <span><span>��</span></span><span><span> <b>Traffic Forecasting:</b> Transform the <b>contact center volume forecasting approach</b> into a <b>real-time dashboard</b> for short/mid-term predictions</span></span><br/> <span><span>��</span></span><span><span> <b>Cost &amp; Budget Control:</b> Build and implement an <b>indicator panel</b> to monitor <b>actual and forecasted costs</b>, ensuring an always-updated budget outlook</span></span><br/> <span><span>��</span></span><span><span> <b>Project Support:</b> Participate in <b>ad hoc sprint projects (30% of your time)</b> to assist in <b>weekly/monthly CX initiatives</b> and <b>cross-functional collaborations</b></span></span></span></span></span></p> <p> </p> <p><span><span><span><span><span>What We’re Looking For</span></span></span></span></span></p> <p><span><span><span><span><span>✔️</span></span><span><span> Fluent in English</span></span><br/> <span><span>✔️</span></span><span><span> Currently enrolled at a <b>Hungarian university with active student status for at least one more year</b></span></span><br/> <span><span>✔️</span></span><span><span> <b>Graduating within two years</b></span></span><br/> <span><span>✔️</span></span><span><span> Available to work at least <b>20 hours per week</b></span></span><br/> <span><span>✔️</span></span><span><span> Strong <b>MS Office knowledge</b> (Excel, PowerPoint)</span></span><br/> <span><span>✔️</span></span><span><span> Previous <b>traineeship experience</b> is a plus</span></span><br/> <span><span>✔️</span></span><span><span> Interest in <b>customer experience, data analytics, and digital transformation</b></span></span><br/> <span><span>✔️</span></span><span><span> <b>Analytical mindset</b> with attention to detail</span></span><br/> <span><span>✔️</span></span><span><span> A <b>team player</b> with a "work hard, play hard" approach</span></span><br/> <span><span>✔️</span></span><span><span> Ambitious, eager to <b>learn and grow</b>, and looking at <b>Wizz Air as a career opportunity</b></span></span></span></span></span></p> <p> </p> <p><span><span><span><span><span>What We Offer</span></span></span></span></span></p> <p><span><span><span><span><span>✨</span></span><span><span> Competitive salary</span></span><br/> <span><span>✈️</span></span><span><span> Discounted and free flight tickets</span></span><br/> <span><span>��</span></span><span><span> Exciting company events and training opportunities</span></span><br/> <span><span>��</span></span><span><span> Fast career progression</span></span><br/> <span><span>��</span></span><span><span> Exposure to Wizz Air’s management team</span></span></span></span></span></p> <p> </p> <p><span><span><span><span><span>Whe