Customer Service Agent, Part -Time, HS3, Benefits - Lakeland

Hours of Work

Availability 8:00am - 4:30pm, Monday - Friday

Facility

Lak Publix Corporate Office B003

State

Florida

Frequency of Pay

Weekly

Travel Frequency

0%

Minimum Base Pay

17.00

Additional Information

Your application may have additional steps that you will need to complete in order to remain eligible for consideration.  Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours. 

Please do not use your Publix email address when applying.  Once your application has been successfully submitted you will receive a confirmation email.

Please note that Publix will not sponsor any hire for this position for a visa or permanent residence.

Address

3300 Publix Corporate Parkway

City

Lakeland

Year End Bonus

To reward associates for their contributions to the company for the calendar year, Publix provides a Holiday Bonus in November.  The bonus for this position is 8 hours of pay when a new associate joins Publix prior to July 1.  There is no bonus in the first year for associates hired after July 1.  In subsequent years, the bonus is equal to 8 hours’ pay if associate remains employed through issue date of the bonus check.  
 

Maximum Base Pay

23.85

Required Qualifications

• High School diploma or equivalent
• Previous customer service experience
• The ability to manage time so that the priority of the activities determines the timing and amount of attention they receive
• The ability to develop and maintain professional, trusting, positive, and productive working relationships with associates, managers, customers, and vendors
• The ability to create an environment in which a positive and professional service orientation is evident to internal customers
• The ability to orally present and express ideas and information clearly, politely, and concisely, in a manner appropriate to the audience
• The ability to prepare clear, accurate, understandable, and professional written text in English, using appropriate level of detail for the intended audience, and following the basic rules of spelling, grammar, and punctuation to convey information
• Decision making skills to recommend changes to processes, assist associates and escalate callers, including knowing when to reach out to Level II CSAs, CSS, team lead or processor.
• Problem solving skills to research and resolve customer requests or inquiries, including knowing when to reach out to Level II CSAs, CSS, team lead or processor in handling difficult or complex inquiries.
• Ability to handle conflict to effectively interact with customers who may be unhappy, hostile or angry regarding the administration of the benefit and stock plans.
• Basic knowledge of Microsoft Word, Excel, and PowerPoint

Preferred Qualifications

• 2-year associate degree or equivalent experience
• 1 year of customer service experience
• Bilingual in English and Spanish or Creole

Potential Annual Base Pay

NA

Zip Code

33811-3311

Benefits Information

• Employee stock ownership plan that contributes Publix stock to associates each year at no cost
• An opportunity to purchase additional shares of our privately-held stock
• 401(k) retirement savings plan
• Group health, dental and vision plans plan
• Paid Time Off
• Paid Parental Leave
• Short- and long-term disability insurance
• Tuition reimbursement
• Free hot lunches (buffet-style) at facilities with a cafeteria
• Visit our website to see all of our benefits: Benefits - Jobs (publix.com)