HR Shared Services Manager

 

Together, we own our company, our future, and our shared success.

 

As an employee-owned company, our people are Black & Veatch. We put them at the center of everything we do and empower them to grow, explore new possibilities and use their diverse talents and perspectives to solve humanity's biggest challenges in an ever-evolving world. With over 100 years of innovation in sustainable infrastructure and our expertise in engineering, procurement, consulting and construction, together we are building a world of difference.  

 

Company : Black & Veatch Corporation  

Req Id : 106736 

Opportunity Type : Staff 

Relocation eligible : No 

Full time/Part time : Full-Time  

Project Only Hire : No 

Visa Sponsorship Available: No 

Why Black and Veatch

Black & Veatch allows you to lend your talent and perspective to humanity’s biggest challenges in a flexible environment where you are empowered to grow and explore new possibilities. We offer competitive compensation; 401K match and benefits that start day 1. 
 

Our hybrid environment allows you to balance your work and personal life. At Black & Veatch, you own your career with purpose and meaning. You are empowered to grow and explore new possibilities at every step of your career journey. Bring your big ideas knowing you are safe to be who you are and speak up with concerns or questions and put your diverse talents and perspectives to use.

The Opportunity

The leader of the Shared Services Support Center has the opportunity to be responsible for the continued implementation, management, and continuous improvement of the HR shared services strategy. This includes leadership of a team of HR shared services professionals who are responsible for responding to day-to-day inquiries from Black & Veatch professionals and execution of assigned processes. This position will be managing a mobile team, and will have the flexibility to work remotely with on site work and presence as needed.
 

The Team

Black & Veatch’s Business Enablement consists of critical groups that help enable the organizations people, projects, and businesses to be as successful as possible. Functions in this group include Digital & Information Technology, Global Finance, Global Human Resources, Legal, Risk Management, and Government Affairs and Real Estate and Building Services.

Key Responsibilities

• Provides vision, leadership, planning, project coordination and management for the HR Support Center.
• Provides direction to the team regarding customer service inquires.
• Oversees the daily workflow of the team; ensures tickets are assigned and handled in accordance with established SLAs.
• Ensures knowledge articles are current; develops Tier-0 resources and knowledge articles.
• Manages overall prioritization of work assignments and management of functional team resources and their activities
• Provides communication to the team regarding HR program and regulatory changes.
• Focuses on development of the team; ensures the team has a strong understanding of assigned processes and company policies. Provides constructive and timely feedback.
• Ensures continuity and successful delivery of functional services to users throughout the organization.
• Fosters and maintains positive relationships with HR peers in order to coordinate division of responsibilities and information that will be handled and distributed via the service center.
• Promotes proactive approaches to solve business needs/problems, while also enhancing the understanding and acceptance of the Human Capital Management system’s capabilities.
• Negotiates priorities and support requirements within HR and supporting partners (e.g. CIO office)
• Establishes and maintains procedures and process documentation to ensure all internal customers are assisted appropriately and in a timely manner.
• Consistently reports metrics and data to key stakeholders
• Leverages data to drive changes within HR Support Center team and influence others

Minimum Qualifications

• Bachelors Degree required in a related field, or related experience in lieu of a degree
• 8+ years’ related experience
• All applicants must be able to complete pre-employment onboarding requirements (if selected) which may include any/all of the following: criminal/civil background check, drug screen, and motor vehicle records search, in compliance with any applicable laws and regulations

Preferred Qualifications

• Progressive HR exp