Sr Technical Account Specialist, TCS,

 

At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?  

 

There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.  

 

We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.  

Job Summary:

In this scientific commercial role, the job holder will deliver technical service excellence to global accounts, key accounts and other customers as required. The job holder will work strategically with customers to identify and capture business opportunities. The role is the central point of contact and will operate as technical interface between the customer and West functions. The job holder will support the pharmaceutical industry in qualification, commercialization, and life cycle management of containment systems for injectable medicines.

 

Essential Duties and Responsibilities:

• Lead West customers in technical matters relating to:
  • Drug-closure compatibility
  • Packaging recommendations
  • Component processing
  • Functionality
  • Product/packaging development
  • Extractable/leachables and other test requirements
  • Other information as needed to help assure West products will meet their requirements.
• Take a proactive role as technical interface between the customer and West’s functions:
  • Be an active part of the Account Team
  • Build strong network and relationship with customers including mapping customers decision processes.
  • Understanding customer pipeline strategy and industry trends 
  • Proactively support development of commercial strategies for products / services and customers
  • Implement West´s product and technical commercial strategy for the day-to-day customer relationship.
  • Represent the Voice of Customer to the West organization.
  • Update the cross functional teams on technical issues/projects within customers:
  • Interface with customers and account managers to obtain the background information and customer’s technical requirements on projects.
  • Advise on the status of and drive technical aspects of internal and external customer linked projects.
• Promote, present, and actively participate in growing West business:
  • Prepare technical customer presentations to position West product solutions based on customer needs and industry trends.
  • Educate customers on product applications.
  • Share industry insights with customers.
  • Represent West in tradeshows, conferences, technical seminars/webinars.
  • Contribute to generation of posters
• Act as a liaison between customers, Sales and other West functions
• Build expertise in key market knowledge areas over and above the internal trainings.
• Act as a TCS technical lead for 3-4 assigned West technologies or services.
• Lead special projects as needed.
• Provide VOC and review customer-facing technical reports.
• Work closely with other members of the Global Technical Customer Support team to assure open communication and a high level of effectiveness. Align on product recommendations,