IT Product Owner - CDS Hearing Aid

Costco IT is responsible for the technical future of Costco Wholesale, the third largest retailer in the world with wholesale operations in fourteen countries. Despite our size and explosive international expansion, we continue to provide a family, employee centric atmosphere in which our employees thrive and succeed.

This is an environment unlike anything in the high-tech world and the secret of Costco’s success is its culture. The value Costco puts on its employees is well documented in articles from a variety of publishers including Bloomberg and Forbes. Our employees and our members come FIRST.  Costco is well known for its generosity and community service and has won many awards for its philanthropy. The company joins with its employees to take an active role in volunteering by sponsoring many opportunities to help others. 

Come join the Costco Wholesale IT family. Costco IT is a dynamic, fast-paced environment, working through exciting transformation efforts. We are building the next generation retail environment where you will be surrounded by dedicated and highly professional employees. 

Product Owners are responsible for defining requirements, assisting with the overall product roadmap/vision, and driving value for the team and business. Product Owners maximize the value of products by aligning the teams, vendors and backlog with the business and CDS needs. Product owners are responsible for the authoring of functional user stories which are used to support the day to day development, support of new features, deployments and capabilities. Product owners ensure the team's output directly delivers meaningful business and CDS outcomes and return on investment.

The Product Owner serves as an execution strategist for the CDS Hearing Aid Team, overseeing technical operations across all warehouse and corporate environments to drive high-velocity business value. They are responsible for the end-to-end performance of system and business critical applications, including the enterprise cloud service provider Sycle, navigating complex system integrations and architectural dependencies. As a technical leader, you manage the full delivery lifecycle—from pre-production and quality assurance to production releases—ensuring patches and new versions are robust and scalable enterprise-wide. You act as the bridge between diverse stakeholders, including Business, Vendors, CDS Infrastructure, CDS International, and Engineering pods, translating high-level business objectives into technical roadmaps. Additionally, you engineer the path forward through the design, testing, and maintenance of business services, while proactively refining technical requirements and architectural milestones based on functional vision.

If you want to be a part of one of the worldwide BEST companies “to work for”, simply apply and let your career be reimagined.

ROLE

• Defines highly technical requirements aligned to functional requirements defined within user stories.

• Develops system design requirements in applications (including updating 3rd party applications, team sites, and collaborative tools).

• Identifies and communicates improvement opportunities (functional and non-functional) to improve product quality and performance based on the input provided by technology team members (e.g., Systems Analyst, Full Stack Developers).

• Supports the root cause analysis and remediation process to resolve defects and/or issues reported by product/application teams and stakeholders.

• Supports the implementation of best practices for scalability, supportability, ease of maintenance, and system performance.   

• Manages vendors to ensure that quality expectations are met.

• Performs and resolves 2nd and 3rd Level troubleshooting of issues as they are escalated from the Service Desk, support vendors and business. Manages the vendor responses for patching and remediation. 

• Manages release cycles with current vendors regarding support and future releases for software and hardware.

• Supports new warehouse openings, relocations, and remodels to ensure the supported departments are