Assistant Manager, Tower Bar

The Momentary presents visual, performing, and culinary arts. The mission of the Momentary is to champion contemporary art’s role in everyday life and explore the unfolding story of contemporary American arts in an international context by actively commissioning and exhibiting outstanding works that explore new ideas and inspire action.

Job Description:

Position Title: Assistant Manager, Tower Bar

Position Type: Full-Time

FLSA Classification: Exempt

Division: Business Services / Operations

Department: Hospitality

Reports to: Associate Director of Operations Food and Beverage

Compensation Range: $44,100 - $66,100

About Crystal Bridges:

Crystal Bridges is a museum of American art located in Bentonville, Arkansas. We explore the unfolding story of America by actively collecting, exhibiting, interpreting, and preserving outstanding works that illuminate the American heritage and artistic possibilities. Founded by Alice Walton in 2005, the museum opened in 2011 and is a public, non-profit charitable organization with free admission.

The Momentary is a venue for the music, art, and food of our time, and a catalyst for creativity and economic vitality. An extension to Crystal Bridges, the Momentary is a ‘living room’ where community gathers to be inspired, connected, and joyful. The Momentary enriches lives through music, art, and food experiences that inspire creativity, build community, and create joy. You belong here, make the most of this moment.

Position Summary:

The Assistant Manager is responsible for overseeing all operations primarily over the Tower Bar, ensuring exceptional guest experiences, and fostering a positive team environment. This role involves managing daily service operations, leading and developing staff, maintaining high service standards, and collaborating with other departments to achieve operational excellence.

This position is an exempt supervisory position and not eligible to participate in tip pools. This position also manages invoice processing, inventory accuracy, and vendor relationships to maintain operational efficiency. Weekend and evening work will be required.

This role is key in delivering exceptional guest experiences while sharing responsibility for hospitality operations campus-wide across multiple locations and contributing to the Museum’s mission. Your work will help create memorable moments for every guest.

Principal Responsibilities

Team Leadership:

• Recruit, train, schedule, and manage FOH staff, including servers, hosts, bartenders, and support staff. Provide ongoing coaching and performance feedback to foster professional growth and ensure a high-performing team.

Guest Experience:

• Maintain a visible presence on the floor, engaging with guests to ensure satisfaction and promptly addressing any issues or feedback.

Operational Oversight:

• Supervise daily FOH operations, ensuring seamless service flow, proper staffing, and adherence to service standards. Monitor and adjust workflows during peak periods to optimize efficiency.

Collaboration:

• Partner with the kitchen, bar, and event teams to ensure smooth coordination and delivery of a unified guest experience.

Financial Management:

• Assist with budgeting, forecasting, and controlling labor and operational costs. Monitor sales performance and implement strategies to meet or exceed revenue goals.
• Assist in the development and maintenance of financial tracking and reporting systems for effective inventory management, cost control, and profitable operations. Also, develop supplier relationships to enhance quality of product and to help ensure healthy leverage for purchasing.
• Responsible for maintaining a company purchasing card and completing expense reports monthly.
• Responsible for maintaining invoices in Workday.

Inventory & Supplies:

• Manage FOH inventory, including linens, glassware, and other service items. Ensure all supplies are stocked and maintained.
• Maintain supplies through purchasing and proper storage.

Health & Safety Compliance:

• Uphold health, safety, and sanitation regulations in all FOH operations to provide a safe environment for guests and staff.

Event Support:

• Work closely with event planners and operations teams to prepare and execute special events, ensuring all FOH elements align with the guest experience.

Training & Development:

• Develop and implement training programs to ensure st