Golfer Product Access Support

The USGA is a mission-based golf organization whose purpose is to unify the golf community through handicapping and grassroots programs; to showcase the game’s best talent through the U.S. Open, U.S. Women’s Open and 13 other national championships and our museum; to provide unbiased global governance with The R&A through the playing, equipment and Amateur Status rules; and to advance issues important to golf’s future, with a focus on driving sustainability, accessibility and inclusion. As a nonprofit association, our work and our team are driven to act for the good of the game. The USGA’s headquarters are located in Liberty Corner, NJ, with a recently opened campus in Pinehurst, NC. For more, visit usga.org.


About This Role:
The GPA support role will serve as the administrative support lead for the Golfer Product Access program for the USGA. This role will be focused on administrative support, program coordination and vendor interaction to achieve a program that encourages and fosters ingenuity and innovation in the golfer product marketplace.

By meeting golfers where and how they play, the growth of integration with handicap data will enhance and grow the number of golfers with a Handicap Index and expand the awareness of the USGA to golfers we don’t current connect with today. This position is responsible for oversight of vendor onboarding to ensure proper attribution and usage of data is carried throughout the vendor application/service

Major Responsibilities Include:
Administration
• Send out information packet to interested vendors regarding the GPA program.
• Review applications and initiate contracts
• Coordinate and participate in product review sessions with new and existing customers
• Manage the access to APIs through the various stages of the onboarding process
• Work with the finance team to conduct annual billing
• Maintain a database of customers including details of their product and where they are in the customer journey
• General customer support
• Generate reports on current status of program (active vendors, inquiries, etc.)
• Maintain pages on USGA.org about the program and authorized vendors
Technical Support
• Work with the technical team to ensure vendors have the necessary APIs
• Escalate inquiries to the development team as necessary

What You Bring:
• Experience working with cross-functional teams
• Excellent oral/written communication skills, including responding to inquires in a tactful and timely manner
• Must be able to work within a strong team and collaborative environment
• Strong strategic thinking, problem-solving abilities, and a proactive, results-oriented approach
• Initiative and competency to take ownership of specific projects
• Strong analytical and problem-solving skills with a commitment to customer service
• Knowledge of Microsoft Office and other similar tools required
• Basic API knowledge and experience is a plus
• Understanding of database structures and querying a plus
• B.A. in a business discipline, preferred

Duration of Project:
• This is a full-time, temporary assignment that will last 9-12 months.

Where You'll Be:
• This role will be based at our Liberty Corner, NJ campus on a hybrid schedule initially. Employees are expected to spend 3 days per week working in the office, between Monday – Thursday.


The USGA is an equal opportunity employer. Our organization believes we are stronger by embracing our diverse backgrounds and perspectives, promoting equity so all teammates can excel and grow in their careers, and fostering experiences to drive inclusion in our workplace and game. Golf is a game for everyone, and you are always welcome.