Supportive Services Care Coordinator

Job DetailsJob Location: Folsom Salvation Army Building - San Francisco, CA 94107Position Type: Full-TimeSalary Range: $29.00 - $34.00 HourlyMission Statement

Through the use of social and restorative justice principles, Five Keys provides traditionally underserved communities the opportunity to improve their lives through a focus on the Five Keys: EDUCATION, EMPLOYMENT, RECOVERY, FAMILY, COMMUNITY.

Five Keys Overview

Five Keys is a nonprofit organization that operates an extensive network of programs across California. With a presence in 14 counties and over 120 locations, Five Keys focuses on various initiatives aimed at empowering individuals and families to overcome poverty and inequity. The organization's programs encompass a wide range of services, including public charter schools, restorative justice programs in jails and prisons, shelters, permanent supportive housing, and the development of new housing and support programs. At Five Keys, the overarching objective is to uplift individuals and families by providing them with essential resources. This includes education, housing, employment, and the necessary tools to sustain their progress. By offering these fundamental elements, the organization aims to create positive and lasting change in communities, making them better places for everyone.

Our Core Competencies

A well qualified candidate has the capacity to communicate effectively, collaborate with others while building positive relationships, demonstrates strong problem solving skills, has a dynamic learning mindset, and remains committed to a high level of cultural and social awareness. A successful candidate will work well under pressure, observe appropriate boundaries and operate with a high degree of emotional intelligence.

What it’s really like to join our agency…

At Five Keys, culture matters. Culture is at the very core of everything we do and impact on a daily basis. We’ve made a commitment to building an inclusive culture that seeks collaboration over hierarchy to create empowered work teams. We serve vulnerable populations daily and we strive to approach everyone with compassion, patience and a trauma informed approach. We choose to push past discomfort to have difficult conversations to impact the greater good. This allows us the opportunity to collaboratively create an inclusive culture and transform the world around us.

BENEFITS

We offer very low monthly costs for medical insurance!  Dental, vision and life insurance premiums paid by Five Keys and various pre-tax flexible spending accounts and retirement account 403b. Generous time off. Annual reimbursement up to $100 towards gym membership, smoking cessation and weight loss programs.  Annual reimbursement up to $50 towards annual athletic event participation and annual massage after 6 months of employment. FREE access to wellness-related apps, Employee Assistance Program and a comprehensive mental health care platform for you and your dependents.QualificationsJOB SUMMARY

The Supportive Services Case Coordinator reports to the Director of Rehousing Programs and is accountable for providing housing-focused case management and stabilization services to individuals and families participating in Five Keys’ Rapid Rehousing programs. This position supports participants throughout the housing process, from locating and securing housing through developing the skills, resources, and supports necessary to maintain housing and successfully transition from rental assistance.

 

The Supportive Services Case Coordinator works directly with participants to develop individualized housing stability plans, navigate landlord and tenant responsibilities, access public benefits and community resources, strengthen income and employment stability, and address barriers that may place housing at risk. The position coordinates closely with landlords, rental assistance providers, community-based organizations, government agencies, and other service partners to connect participants with appropriate resources and promote long-term housing stability. This role is also responsible for maintaining accurate and timely case documentation, participant data, and required reporting in Salesforce, the ONE System, and other Five Keys and city housing department systems, such as the San Francisco Department of Homelessness and Supportive Housing (HSH) systems.

 

We are looking for someone who insists on maintaining a positive attitude and enjoys supporting a diverse group of people. If this job is for you, you are compassionate, resourceful, organized, and committed to helping people achieve and maintain stable housing. You build trusting relationships while maintaining professional boundaries, approach participants through a person-centered and harm-reduction lens, and are comfortable balancing direct client support, community-based work, documentation, and multiple competing priorities.

 

JOB DUTIES AND RESPONSIBILITIES

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