Program Manager - Customer Support Quality

<div class="content-intro"><p><span style="color: rgb(57, 116, 216);"><strong><span style="font-size: 24pt;">About Blueprint</span></strong></span></p> <p><span style="font-size: 14pt; color: rgb(32, 33, 36);">Blueprint is a technology solutions firm headquartered in Bellevue, Washington, with teams across the United States. We help organizations turn complex challenges into meaningful outcomes by connecting strategy and execution across AI, cloud, data, product development, and emerging technology.</span></p> <p><span style="font-size: 14pt; color: rgb(32, 33, 36);">Our culture is built by people who care deeply about doing exceptional work. We set high standards, take ownership, and continually challenge ourselves and one another to be better. We work hard, support each other, and take genuine pride in what we deliver for our clients, partners, and teams.</span></p> <p><span style="font-size: 14pt; color: rgb(32, 33, 36);">At Blueprint, you’ll work alongside talented people with different experiences, expertise, and perspectives. You’ll have opportunities to take on meaningful challenges, expand your skills, and see the impact of what you build.</span></p> <p><strong><span style="font-size: 18pt; color: rgb(57, 116, 216);">Bring your perspective. Raise the standard. Build what matters.</span></strong></p></div><p></p> <h2 data-section-id="1wct3r9" data-start="46" data-end="63"><span style="color: rgb(57, 116, 216);"><strong><span style="font-size: 24pt;">About the Role</span></strong></span></h2> <p data-start="65" data-end="435"><span style="font-size: 14pt; color: rgb(32, 33, 36);">As a <strong>Program Manager supporting Customer Support Quality</strong>, you’ll help strengthen a global customer support operation spanning human-assisted and AI-powered support channels. You’ll monitor service quality, manage escalations, evaluate performance, and use customer and case data to identify opportunities to improve satisfaction, resolution, and operational consistency.</span></p> <p data-start="437" data-end="707"><span style="font-size: 14pt; color: rgb(32, 33, 36);">You’ll work closely with external delivery teams and internal stakeholders across operations, product, and other partner groups. Your work will help support teams remain prepared, compliant, and equipped with effective processes, training, content, and AI-enabled tools.</span></p> <h2 data-section-id="1wajri6" data-start="709" data-end="726"><span style="font-size: 14pt; color: rgb(3