Account Director

Merge Storytelling and Technology

We bring together the minds and passions of creative pioneers, tech innovators, and data explorers to help ambitious clients solve business challenges and rise to the top. MERGE has enduring client partnerships with American Express, T-Mobile, LG, Subway, Kate Spade NY, Coach, The North Face, Meta, Adobe, BlueCross BlueShield, Abbott, Astellas, Supernus, CSL, GE Healthcare, Broward Health, Indiana University Health, Nationwide, and Morgan Stanley. With offices in Atlanta, Boston, Chicago, Denver, Kansas City, Montreal, New York City and Los Angeles. MERGE uses a talent-to-task process that enables clients to think higher and feel deeper about their customers. 

Promote Health, Wellness & Happiness

We are committed to promoting health, wellness and happiness in the world by partnering with purpose-driven clients in purpose-driven industries in healthcare, life science, and consumer products. Our deep vertical expertise and category insights stem from decade-long partnerships with our top clients.

Emerge to the Top of Your Career

At MERGE, we strive to create a superior work experience where talented and ambitious people grow. An experience that encourages people to think higher and feel deeper. An experience where people engage their minds and hearts to do the best work of their careers.

As our Account Director, you will…

Oversee the US Portfolio for one of our biggest clients in our life science vertical as part of our client services team. You’ll act as a senior, solution-oriented leader and key point of contact that thrives on developing lasting relationships between the client and agency teams. Utilizing industry knowledge and experience, you will lead and collaborate with team members to develop effective and innovative solutions that support the client’s sales force as well as digital/non-personal programs. This position involves consistent client contact and a high level of performance in a fast-paced environment. 

Be Accountable and Responsible

• Regular assimilation of business, customer, and marketplace insights into the development of strategies and sales/marketing programs
• Efficiently and effectively balance the dual expectations of the agency and our clients 
• Maintain consistent and regular communication with client teams to share progress, creative work, and deliverables to ensure we are on strategy, on time, and on budget
• Guide clients by educating them with strategy, ideas, trends, and thought leadership 
• Create and build relationships with clients to deliver on the overall needs of the client and agency
• Sign off on internal agency materials for reporting to the client 
• Grow business by utilizing experience to identify additional business needs and implement solutions 
• Incorporate senior staff from other departments as project objectives or issues warrant  - and be expected to liaise with other leaders on the client service team e.g., Global marketing leads, customer experience leads
• Manage and grow a team as a mentor and trusted advisor to the account team. 

These are the qualifications we’re looking for

• 8 years of experience in client management at an integrated advertising agency, (minimum 3 years of life sciences experience required; vaccines experience or other buy and bill products is a plus)
• Bachelor’s degree or equivalent experience
• Strong background in HCP marketing and developing sales force strategies and tools
• Understand at a high level data from clinical trials and real world evidence studies
• Superior professional communication and presentation skills and thrives in a fast-paced environment
• Ability to evaluate competitive activity and messaging and identify implications for client’s business
• Willingness to roll up your sleeves to be a constant leader to a team in a highly collaborative environment and to develop and execute client service strategies
• Advanced client management skills, especially as it relates to expanding business within existing clients
• Commitment to the client, attention to detail, and strong problem-solving ability
• Understanding of how to work with Medical, Legal, Regulatory review bodies, including proficiency in Veeva PromoMats

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At MERGE, we’re committed to fostering an environment where our team members can thrive in both their careers and personal lives, ensuring they feel supported and empowered to succeed.

MERGE believes in transparency and equity. In accordance with state regulations, we’re proud to include salary ranges in our job postings to ensure fair compensation practices.

The salary range for this role is $113,050 - $135,650, based on the in