Seasonal Member Services Representative - Part Time - Granite Bay
Taymax GroupAbout the role
Pay : $16.00 - $16.50
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
* All interested Applicants must be able to work mid-December through the end of March.*
Job Summary
We are looking for a part-time Seasonal Member Services Representative to join our team! This position will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Essential Duties and Responsibilities
Greet members, prospective members and guests, providing exceptional customer service.
Handle all front desk related activities including:
Answer phones in a friendly manner and assist callers with a variety of questions.
Check members into the system.
Take prospective members on tours.
Sig up new members calculating rates and monthly payment amounts.
Assist the Club Manager in counting the out the drawer as needed.
Facilitate needed updates to member’s accounts.
Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Club Manager as needed.
Assist in maintaining the neatness and cleanliness of the club.
Completing daily assigned within first hour of your shift
Helping complete priority cleaning list each day
Completing walk-around and bathroom checks periodically
Helping complete any special cleaning projects as needed.
Other duties and responsibilities based on club needs.
Qualifications
Must be 18 years of age or older.
High School diploma/GED equivalent required.
Customer service background preferred.
Basic computer proficiency.
Punctuality and reliability is a must.
Ability to work independently as well as part of a team.
A positive, upbeat attitude and a passion for fitness and health!
Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
Strong listener with the ability to empathize and problem solve.
Demonstrate diplomacy in all interactions while using appropriate behavior and language.
Physical Demands
Continual standing and walking during shift.
Continual talking in person or on the phone during shift.
Must be able to occasionally lift up to 50 lbs.
Will occasionally encounter toxic chemicals during shift.
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