VP, Fraud Models, Tools and Technology Leader

Job Description:

Role Summary/Purpose: 

The VP, Fraud Models, Tools & Technology Leader is responsible for the overall leadership of the support functions of the Transactional Fraud strategy organization which includes Fraud mitigation (CPP, emerging threats, trend detection), new client launches, Transaction Fraud Model Governance, Strategy Governance, MIS, and Data Management. In addition, the role will drive innovation through leveraging PRISM teams for new data and technology builds, as well as solve unique and nuanced issues, including escalations. Also, within the scope of responsibilities includes Vendor and 3rd Party Management, Supplier management and serving as the Transactional Fraud Data thought leader.  The role plays a critical point across the fraud landscape, interacting with multiple teams in PCM/clients, ops, enterprise fraud and other cross functional groups.

The role reports to the VP, Account Management Fraud Strategy Leader, and currently several direct reports as well as sub-teams and dotted line leadership responsibilities in their overall organization. 

Our Way of Working

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Essential Responsibilities: 

Lead Transaction Fraud Strategy Platform Management 

• Lead the Development and New Functionality of Decisioning Platforms, Data and Analytics which includes Strategy Ownership of Advanced Defense, the SAS Fraud Management Platform and the Alerting Processes. 

• Lead the Implementation of Fraud Policy rules to ensure that the correct infrastructure is in place to ensure Transactional Authentication is implemented, validated and monitored to ensure authentication failures are minimized and mitigated.  

• Leads the New Client integration team in the delivery of new clients and production. 

• Collaborate with authentication, fraud operations, special investigations, enterprise fraud team, and client / other teams to cohesively approach balancing fraud mitigation and customer experience aspects. 

• Manage Partnerships with 3rd Parties on breach data and compromised card signals, drive proactive fraud reissue campaigns for impacted accounts and cardholders. 

• Manage 3rd Party Fraud tools to create multiple levels of Fraud Risk Mitigation layering. 

• Provide leadership in cross functional engagements across the Fraud teams on specific projects / initiatives. 

• Leverage Fraud Communication Platforms and Technology to drive best in class client cardholder experiences while transacting. 

• Serve as the Transactional Fraud Strategy Data SME 

Drive Robust Governance & Process Management 

• Actively monitor and drive model governance aspects related to transaction fraud models -- direct efforts to support existing and new model builds as well as vendor offerings, including ongoing monitoring and addressing performance issues per MRM framework in partnership with modeling teams 

• Drive the