Long-term care Storefront Product Owner

The LTC Digital Senior Product Owner serves as the voice of both the business and the customer, focusing on enhancing the digital customer journey. This role is crucial in aligning business needs with customer satisfaction, driving strategic goals, and ensuring the successful realization of our vision, strategy, and OKRs.

Position Responsibilities:

Voice of the Business, Customer, and End-User:

• Align business needs with segment and global priorities within the LTC storefront.
• Prioritize business and customer needs within the squad to timely delivery of digital enhancements
• Understand and address business, customer, and end-user pain points and preferences.
• Leverage personas and customer journeys to champion the ideal experience.
• Stay informed on industry trends to facilitate strategic planning and outcome delivery.
• Accurately represent the customer/stakeholder voice in user story definitions.

Value/Backlog Management:

• Drive strategy and delivery of key capabilities aligned with the customer journey.
• Lead the squad in prioritizing high-value work, managing the squad backlog effectively.
• Build and refine the user story backlog, prioritizing based on value.
• Ensure backlog visibility and clarity for all squad members.
• Integrate feedback from demos, user research, and engineering into the backlog.
• Validate completed user stories against the definition of done.

Squad Alignment & Communication:

• Provide coaching on agile practices and product content knowledge.
• Clearly communicate desired outcomes for current and future capabilities.
• Lead or support demos of the squad’s work outputs.
• Contribute to roadmap development and assist in drafting squad specific OKRs aligned with the value stream.

Shared Accountabilities:

• Collaborate with the Lead Product Owner, Experience Strategist, and Operations to address customer needs, opportunities, and pain points, validate solutions and enhance user experiences.
• Work with HCD and IT to continuously deliver high-value products and features that our customers love.

 Required Qualifications:

• Minimum of 5+ years of experience working in project execution
• Experience working in an agile delivery squad
• Understand the feature workflow from intake to release, optimizing squad work in progress and ensuring alignment with pillar OKRs.
• Have a solid understanding of the long-term care business and digital enterprise enablement technologies.
• Outstanding communication, presentation, and leadership skills
• Sharp analytical and problem-solving skills
• Ability to effectively manage conflicting needs of stakeholders

Preferred Skills and qualifications

• Bachelor's degree (or equivalent) in related discipline
• Product Owner Certification (SAFe POPM, SAFe SA, etc.)
• Proficiency with applicable project management tools and technology

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

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About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable