Sr. Director, Guided Advisory Services

The Guided Advisory Senior Director, Wealth Management role is responsible for leading and supervising a team of professional level Wealth Advisors who are responsible for delivering advice through virtual interactions for new entrants to engaged participants with varying needs and complexities on the complete spectrum of the organization's products and services. This leader has oversight responsibility for associates that are both broker-dealer and registered investment advisor (RIA) licensed. As a part of the organization's wealth distribution business, this job covers institutions aligned to regional structures and develops strategies and services for offering financial planning services and advice to help all participants accomplish their immediate and long-term financial goals. This job is responsible for establishing a collaborative team culture, setting goals and objectives for the team to achieve operational results, along with providing the team with resources for cross training in areas such as retention, asset growth, delivering & implementing advice, and client experience. 

Key Responsibilities and Duties

• Monitors and coaches associate interactions with participant's questions on their pension plans, tax deferred annuities, managed accounts and other available investment options in order to help clients retain and grow assets.
• Observes and supervises interactions with participants to ensure the organization’s associates and its clients have clear understanding of all advice and education provided.
• Provides employees with guidance in handling difficult or complex retirement plan participant virtual interactions or in resolving escalated complaints or disputes.
• Ensures team members are equipped with thorough knowledge of tax and investment strategies to inform financial advice based on clients' financial needs and objectives.
• Communicates internally with cross-business partnerships to develop and implement the organization's products and services to support clients and company initiatives.
• Identifies and implements the most appropriate processes and procedures for their team to best serve participants.
• Liaises with appropriate partners within national call center (NCC), individual advisory center (IAC), client relationships, enterprise analytics, marketing, regulatory oversight, compliance and legal.
• Manages performance of team through regular, timely feedback as well as the formal performance review process to ensure delivery of exceptional products and services engagement, motivation, and development of team.

Educational Requirements

• University (Degree) Preferred

Work Experience

• 5+ Years Required; 7+ Years Preferred

FINRA Registrations

• SRC Indicator: Series 7; Series 63; Series 65; Series 66; Series 24

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level
9PL

Related Skills

Client Financial Planning, Client Relationship Management, Consultative Communication, Due Diligence, Financial Markets, Market/Industry Dynamics, Practice Management Strategy, Retirement Planning Selling, Sales, TIAA Products/Services Acumen, Wealth Management

Anticipated Posting End Date:

2025-05-06

Base Pay Range: $127,100/yr. - $208,000/yr.

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.  In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans). 

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Company Overview

Every worker deserves a secure retirement. For more than 100 years, TIAA has delivered it for millions of people. Founded to help educators retire with dignity, today weʼre a market-leading retirement company fueled by world-class asset management. But weʼre not just another legacy financial services firm. Weʼre fighting harder than ever before for our clients and the many Americans who need us.

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to mak