Customer Service Representative

Charger logistics Inc. is a world- class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger logistics has transformed into a world-class transport provider and continue to grow.

Charger logistics invests time and support into its employees to provide them with the room to learn and grow their expertise and work their way up. We are entrepreneurial-minded organization that welcomes and support individual idea and strategies.

Responsibilities:

• Coordinate, track and trace all shipping and handling requests with customers and suppliers in support of a customer specialized project.

• Proactively identify shipments at risk of service failure and take control of shipments to ensure on time delivery.
• Correctly troubleshoot and proactively resolve shipment discrepancies, as needed.
• Respond timely to customer needs for information, including but not limited to updates on orders, Proof of Delivery and inventory cycle counts.
• Investigate product overage, shortage and damage; complete appropriate documentation and manage customer response for handling of the issue.
• Notify Operations Lead of all requested changes from the customer or a supplier regarding shipping, handling or administrative items.
• Develop and maintain a positive working relationship with all service providers.
• Report customer feedback to Logistics Project Lead, including any signs of customer dissatisfaction.
• Correctly enter data into transportation management system and maintain and generate required reports; properly process, audit and file various documentation.

Requirements

• College diploma or university degree.
• 1-2 years logistics and customer service experience is an asset.
• Ability to solve problems and alleviate conflicts or escalate tactfully.
• Strong time-management with an ability to prioritize and multi-task.
• Strong inter-personal and communication skills.
• Proficient in Microsoft office, with aptitude to learn new software and systems.

Benefits

• Competitive Salary
• Career growth
• Health Benefits