Solutions Analyst - Access and Revenue Cycle Solutions

FLSA Status

Job Role Summary

Essential Functions and Responsibilities

• Proactively contributes to Eskenazi Health's mission: Advocate, Care, Teach and Serve with special emphasis on the vulnerable population of Marion County. Models Eskenazi Health values of P.R.I.D.E. (Professionalism, Respect, Innovation, Development and Excellence)
• Acts as a primary contact for an application; coordinates issues that arise in the application area with minimal guidance from senior team analysts.
• Demonstrates understanding of, and is instrumental in, the choices involved in application configuration
• Performs in-depth analysis of workflows, data collection, report details, and other technical issues associated with EHR software. Develops and documents internal procedures as appropriate.
• Develops and documents project team procedures for implementing system changes and other tasks.
• Troubleshoots problems and questions from end users with minimal assistance from senior team analysts
• Assists external EHR staff to better understand Eskenazi Health's operational needs, validates workflows, builds and configures content based on system structure.
• Performs analysis of EHR content and negotiation of any user requested modifications; completes modification/build of content based on operational decisions with minimal assistance from senior team analysts
• Populates databases for which they are the owner documenting decisions and system build.
• Prepares details of specifications as needed
• Willing to be taught, coached and/or mentored and to be a mentor to Solutions analyst I

Job Requirements

• Post-secondary certificate or college degree in healthcare, IS related fields or equivalent experience
• Previous EMR experience preferred
• Operational and project management experience helpful
• Current Epic and NVT certifications or equivalent certifications
• Demonstrates understanding of Eskenazi Health and the user community in the assigned area
• Ability to lead meetings, prioritize, resolve conflicts, maintain issues lists and manage a project plan
• Demonstrates strong communication and interpersonal skills and effectively communicates with project leadership and subject matter experts
• Ability to probe for information about the underlying needs of the organization and user community, which directly influences how the system will be built and maintained
• Demonstrates strong organizational skills
• Demonstrates knowledge and skill with software and promotes continued learning
• Actively promotes software within Eskenazi Health
• Serves as a resource for the application with IS team members

Knowledge, Skills & Abilities

• Strong interpersonal skills and a customer service mind-set. Strong ability to communicate and exchange information. Willingness to work as part of a team in a dynamic and complex environment. Ability to work with a variety of people with varying degrees of technical and/or clinical knowledge.
• Post-secondary certificate or college degree in healthcare, IS related fields or equivalent experience
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