Inside Sales Support Specialist

Building the people that build the world.

With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world.  Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development.  We’re a global company of problem solvers, collaborators, and innovators, and our businesses build solutions that impact the world. 

 

As part of Detection and Measurement, Radiodetection is a global leader in the design and development of equipment and software used by utility companies to install, protect, and maintain underground infrastructure networks.  Through precision and magnetic locators and ground penetrating radar, we help prevent damage to infrastructure utilities and protect lives.

 

How you will make an Impact (Job Summary)

SPX is a diverse team of unique individuals who all make an impact. As an Inside Sales Support Specialist, you will focus on supporting both our sales and customer service operations by helping with quote generation, order processing, credit card payments, and offering support to outside sales personnel, while providing exceptional service via phone and email and working cross-functionally with other departments to ensure a seamless customer experience.

 

What you can expect in this role (Job Responsibilities)

While each day brings new opportunities at SPX, your core responsibilities will be:

1. Customer Support and Order Processing:
   • Assist customers with product inquiries and generate accurate quotes based on their needs.
   • Process customer orders, ensuring accuracy and timely delivery.
   • Follow up with customers to ensure orders are processed and delivered as expected.
   • Provide exceptional customer support via phone and email, addressing inquiries, issues, and concerns.
   • Resolve customer problems in a timely, professional manner, ensuring customer satisfaction.

 

1. Sales and Communication Support:
   • Assist Account Managers and outside sales representatives by preparing quotes and orders.
   • Provide information on product availability, pricing, and delivery timelines.
   • Coordinate with the warehouse, shipping, and billing teams to ensure the timely and accurate fulfillment of orders.
   • Communicate effectively with other internal departments to address customer needs and resolve issues.

 

 

1. Customer Experience and Administrative Tasks:
   • Continuously identify opportunities to enhance the customer experience and increase customer satisfaction.