Talent Coordinator- Service Center

I. Job Summary

The ideal HR Service Center candidate is a detail-oriented and proactive professional with excellent communication and organizational skills. They excel at managing HR-related inquiries, resolving requests in Service Now, handling open requisitions, and providing guidance on access and career concerns. This candidate is proficient in overseeing the Employee Referral Process, ensuring accurate payouts, and coordinating with hiring teams. They are also skilled in managing offer letter processes during acquisitions, collaborating with HRBPs, and ensuring precise employee communications. Strong Excel skills, attention to detail, and a commitment to exceptional service define their approach to the role.

II. Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Other minor duties may be assigned. 

• Brand Ambassador: Embody the company's People First Commitments and Values of Success, Integrity, Diversity, Inclusion, Safety, Environmental Stewardship, and Customer Service in all interactions, acting as a brand ambassador.
• Partnership Building: Support internal and external customers by fostering engagement through prompt and effective responses to inquiries and issues.
• Effective Communication: Provide timely, thoughtful, and engaging written and verbal communication to customers throughout the hiring process.
• Process Knowledge: Maintain a thorough working knowledge of processes to accurately answer candidate questions and provide necessary information.
• Issue Resolution and Escalation: Ensure that all candidate and Talent Advisor questions are fully addressed, escalating complex or difficult issues as necessary.
• Administrative Support: Perform administrative duties specific to the department, such as conducting research, processing requests, updating standard templates and reports, and preparing collateral materials.
• Customer Service Excellence: Provide high-quality, timely, and professional customer service, ensuring a positive experience for all stakeholders.
• Respond/Resolve Request: Respond/resolve external and   internal Career ticket inquires in Service Now.  (Ex: legal requests, journey inquires, new hire credential access providing guidance on access instructions, candidate inquires)
• Open Req Request: Receive, review and create requisitions   from open req requests in Service Now. (Ex: export open req request, Review   and analyze data submitted from the open req request to align with position   requirements, create requisitions file using macros function within Excel   tools, enter req. data within MyHR to create the req., provide feedback   to requestor in Service Now with req number and next steps)
• ERP: Review ERP tickets submitted via the   Service Now portal, investigate to ensure ERB amounts are correct and   referring person is eligible to receive pay out, ensure individual on the   payout schedule are submitted to payroll, seek and follow up on approvals for   payout exceptions from Sr. TA Managers, track down information from hiring   team to ensure correct person receives payout if not listed on the offer
• Acquisitions: Attend intake meetings, review offer   letter spreadsheets for data, follow up with HRBP for any call outs or   possible updates to that data, create offer letters, submit offer letters for   approval by HRBP, make any correction to offer letters, send offer letter   packets to employees, provide list of employees that have completed or are   still pending completion of offer letters, close out journey tasks and   complete the start date task

III. Supervisory Responsibilities

This job has no supervisory duties.

IV. Qualifications

The requirements listed below are representative of the qualifications necessary to perform the job.

A. Education and Experience

• Education: High School Diploma or GED (accredited).
• Experience: Four years of prior work experience in HR or Recruitment.

B. Certificates, Licenses, Registrations or Other Requirements

• None required.

C. Other Knowledge, Skills or Abilities

• Proven ability to establish and maintain excellent working relationships
• Strong interpersonal and organizational capabilities
• Demonstrates initiative and self-motivation
• Ability to multi-task, manage conflicting priorities and meet deadlines
• Experienced and proficient (ability to use without assistance) with Microsoft Office, Teams, Excel, Outlook and internet searches
• Presentation skills
• Must be willing to work various start times to accommodate various time zones
• Excellent verbal and written communications skills