Social Operations Lead - NO THIRD PARTIES

Company Description

At EVERSANA, we are proud to be a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 6,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to the market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us!
Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and walks of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA.

Job Description

We are looking for a Social Media Operations Lead to be the backbone of our digital execution. This role is designed for a process-oriented professional who excels at turning complex requests into streamlined workflows. You will manage the lifecycle of social content—from the first request in Airtable to the final community interaction in Hootsuite—ensuring every step is documented, approved, and executed with precision.

Key Responsibilities

• Content Calendar Optimization: Maintain the master social media calendar in Airtable, ensuring a strategic and balanced cadence across the portfolio.

• Workflow & SLA Management: Establish and enforce Service Level Agreements (SLAs) for incoming requests. You will manage lead times and ensure internal stakeholders provide assets within the required windows to maintain our publishing schedule.

• Project Management: Act as the central intake hub for all social media requests. You will track statuses, manage follow-ups, and ensure content meets rigorous brand standards.

• Approval Facilitation: Support end-to-end approval workflows, navigating internal sign-offs to ensure all content is compliant and ready for launch.

• Scheduling & Community Management: Handle technical scheduling and tagging within Hootsuite. Additionally, you will manage the Hootsuite Inbox, engaging with our community and fostering professional dialogue on our owned channels based on an established engagement matrix.

• Operational Excellence & SOPs: Optimize and maintain Standard Operating Procedures (SOPs) for social media publishing and community management. You will help document "the way we work" to ensure consistency across all business units.

• Internal Training & Enablement: Serve as the primary point of contact for onboarding new team members or agency partners on our internal workflows, providing training on Airtable structures and Hootsuite protocols

Qualifications

Required Skills & Qualifications

• Platform Mastery: Advanced proficiency in Airtable (for workflow architecture) and Hootsuite (for publishing and inbox management).

• Process Design: Proven experience in creating SOPs or training documentation for digital or marketing teams.

• Stakeholder Diplomacy: Highly collaborative with the ability to manage expectations across multiple business units and internal teams.

• Meticulous Organization: A "project manager heart" with an obsession for deadlines, detail, and accuracy.

• Can-Do Attitude: A proactive problem solver who identifies bottlenecks and proposes solutions to make the team faster and more efficient.

This is a contract and remote position.

Additional Information

All your information will be kept confidential according to EEO guidelines.
Additional Information

OUR CULTURAL BELIEFS
Patient Minded - I act with the patient’s best interest in mind.
Client Delight - I own every client experience and its impact on results.
Take Action - I am empowered and hold myself accountable.
Grow Talent - I own my development and invest in the development of others.
Win Together - I passionately connect with anyone, anywhere, anytime to achieve results.
Communication Matters - I speak up to create transparent, thoughtful, and timely dialogue.
Embrace Diversity - I create an environment of awareness and respect.
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