New Patient Liaison

Build What Matters Most—Families, Futures, and Your Career 

Enjoy meaningful work while contributing to an organization that changes lives every day.  US Fertility, the nation’s leading partnership of physician-led fertility practices, is redefining what it means to build a career in reproductive medicine. 

Our team members choose to build their career home at US Fertility because of the hope we inspire in our patients, the lives we help bring into the world, and the culture of excellence we foster across our organization.  We share a deep commitment to continuously improving the patient experience and advancing research and development in one of the most dynamic and impactful fields of medicine. 

Through our national network of premier fertility centers we combine clinical expertise, scientific innovation, and compassionate care.  The work we do building families offers purpose, challenge, and personal reward—and we’re just getting started. 

Opportunity Overview 

We have an immediate opening for a New Patient Liaison to join our remote team at US Fertility.

• Schedule: Monday through Friday, 7:30 AM to 4:30 PM 
• Compensation: $22.00 to $25.00 per hour (commensurate with experience) 

This role provides the opportunity to grow within a nationally respected organization while remaining closely connected to the patients and teams you support every day. 

How You’ll Contribute 

At US Fertility, collaboration is fundamental to how we work.  There is undeniable strength in numbers—and support is always within reach.  Whether collaborating with more than 200 highly respected physicians nationwide or partnering with colleagues who are passionate about solving meaningful problems, you’ll be surrounded by a team committed to shared success. 

In this role, the New Patient Liaison will: 

• Prioritize time to generate increased new patient appointments by performing over the phone prospective customer consultations and closing new business
• Use a “soft sell” and empathetic approach to convert prospective customers into very satisfied customers by responding to questions and explaining in detail the features and benefits of choosing US Fertility
• Coordinate with USF offices and supervisors to ensure a seamless transition for prospective customers referred to medical diagnosis and treatment, especially when unusual conditions are present
• Prepare and report on the metrics on the inside sales results and make recommendations to the leadership team on how to improve processes and increase sales
• Accurately maintain customer database that tracks all relevant program information, including individual progress of prospective customers
• Notate all unusual circumstances and document conversations with the potential customers in the database to ensure that complete, current and accurate information is available to everyone in the department
• Follow-up with all prospective customers

What You’ll Bring 

We’re looking for professionals who bring both technical skill and a deep sense of responsibility to the care experience—individuals who thrive in environments where excellence, empathy, and accountability matter. 

Qualifications and Skills Include: 

• Bachelor’s degree preferred
• Five years customer service experience with at least two-three years inside sales experience
• Competency in active listening and relationship building, and ability to communicate with empathy
• Ability to build deep personal connections with callers who may be very emotional about the challenges they face in their effort to build a family
• Ability to communicate accurately and concisely
• Excellent interpersonal and telephone skills. Bilingual would be plus
• Ability to function in a self directed manner, organize work tasks and information efficiently, monitor quality/effectiveness, collaborate within and across teams and execu