Event Staff

Job Title: Event Staff (front of house)

Seasonal Employment

Location: 940 S Figueroa St. Los Angeles, CA 90015

Step into the excitement of Thirteenth Floor Entertainment Group, the nation’s leader in immersive, story-driven live events and haunted attractions. As part of our seasonal team, you’ll help create unforgettable experiences that thrill and delight guests across the country—from heart-pounding haunted houses to innovative special events. With a legacy of pushing the boundaries of themed entertainment and a culture fueled by creativity, collaboration, and fun, working here means joining a passionate community that brings world-class scares and smiles to life every night. If you’re ready to be part of the magic behind the screams, we want you on our team!

Job Summary

At the legendary Delusion, every guest’s adventure begins with you. As FOH Event Staff, you’ll be the point of contact for thousands of thrill-seekers—answering questions, directing traffic, maintaining a welcoming atmosphere, and ensuring that every visitor’s journey runs smoothly from the moment they arrive until the chilling finale.

You are the bridge between the magic behind the scenes and the memories guests take home.

Key Responsibilities

Guest Services & Host Duties

• Greet guests warmly and set the tone for their visit, providing a welcoming and engaging first impression.

• Offer clear, professional verbal communication when giving directions or explaining attraction procedures.

• Answer questions confidently and resolve guest concerns in a friendly, solutions-oriented manner.

• Anticipate needs and proactively assist guests, from ticketing to navigating the venue.

Crowd & Traffic Flow Management

• Guide guests through entrances, exits, and queuing areas to ensure safety and efficiency.

• Monitor crowd flow and resolve bottlenecks quickly, keeping lines moving while maintaining top-notch guest experiences.

• Remain alert to safety issues, unusual behavior, or guest needs, and address them promptly.

Immersive Experience Support

• Stay in character or adapt to themed environments as needed to preserve the immersive atmosphere.

• Communicate effectively with performers, security, and fellow staff to coordinate guest movement and timing.

• Assist with maintaining themed areas and ensuring décor and props are guest-ready.

Safety & Security Awareness

• Watch for hazards and communicate any concerns to management immediately.

• Assist in emergency situations with calm, clear directions and reassuring guest support.

• Support security efforts to maintain a safe, enjoyable environment for all guests.

Qualifications

• Excellent communication skills—clear, confident, and professional in all guest interactions.
• Hospitality or customer service experience, ideally in live events, museums, theaters, theme parks, or escape rooms.
• Ability to give directions and explain procedures confidently to individuals and groups.
• Proven conflict resolution skills, remaining calm under pressure and turning challenges into positive experiences.