Senior Group Director, Employee Relations

Sr. Group Director, Employee Relations

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

About the role:

This role will develop and lead a centralized employee relations function in the US. Identify and address issues impacting the employee experience during critical moments in the employee life cycle such as workplace accommodations, and workplace concerns relating to EEOC allegations, workplace threats, safety, etc. This role will lead investigations and will be responsible for establishing process, procedures, and training to support P&O team members to lead ER investigations with consistency and compliance. This role will identify trends to help inform programming targeted toward the P&O community as well as subsets of the employee population. The Sr. GD, Employee Relations will partner closely with business leaders, Employment Legal, HR Business Partners, and COE partners such as People Development and D&I, as well as other functions within the People & Organization team. This role reports to the Head of People & Organization - US Corporate Functions & Employee Relations

What impact you can create at CHANEL:

• Research and respond to employee relations matters across the retail and corporate environment.
• Conduct timely, objective, and thorough internal investigations including but not limited to allegations of harassment, discrimination, accommodation, and retaliation and prepare all required documentation.
• Initiate a proactive, strategic approach to employee relations by identifying and analyzing ER data/metrics for themes, trends, and root cause identification. Share findings with key partners in order to develop and deliver an integrated plan that links to organization and people strategies.
• Train leadership on topics related to creating an optimal working relationship with employees.
  • Deliver site-specific action plans and follow up.
  • Direct connection to D&I leadership on relevant aspects of training
  • Provide strategies for managing supervisor concerns and employee grievances.

• Lead/support the implementation of a “faculty” of employee relations investigators from within the P&O team to support heightened volumes of investigations.  Will create a “dispatch” system for ER cases. 
• Provide guidance to leaders to support appropriate resolution of concerns.
• Partner with Legal to understand and connect local and federal law changes, and rulings that have potential impact to the Brand.
• Partner with appropriate areas, including HRBP, loss prevention, audit, customer care, and any other area that would aide in closure of investigation.
• Work with partners across the organization to drive positive employee relations.
• Bring awareness to and champion communication channels meant to obtain employee perspectives.
• Work with HRGs to implement action plans focused on addressing opportunities identified through review of employee relations trends.
• Create and implement training focused on improving overall understanding of employee relations issues.
• Partner with D&I leadership on relevant training opportunities to support positive ER outcomes.
• Other duties and responsibilities as assigned.

What you will bring to the team:

• Ability to translate data and predictive analytics into proactive actions for the organization to prevent or preempt unfavorable employee experience trends.
• Discreet and Maintains Confidentiality as they would also handle HR ER
• Trustworthiness and ability to learn or accelerate their ER skills.
• Excellent interpersonal skills, including high EQ, great communication skills (written and oral), and ability to build trust and influence at all levels of an organization. 
• Experience diffusing tension and effectively mediating conflict
• Excellent skills and attention to detail, able to juggle and prioritize multiple tasks simultaneously while delivering on commitments.
• Presentation and training design and facilitation experience
• Ability to handle highly sensitive and confidential situations with objectivity.
• Broad knowledge of employee relations, complex workplace investigations, federal and state laws / regulations (including but not limited to Title VII, ADA, ADAAA and FMLA

Position Logistics:

• Minimum of 12 years of relevant experience, focused on employee relations,
• Will have BS/BA degree, Master’s de