Customer Care Specialist

We are seeking a dedicated and compassionate Customer Care Specialist to provide exceptional support through dedicated phone line coverage. This role focuses on managing inbound communication, ensuring timely follow-up, and assisting in care coordination by handling documentation and post-visit outreach.

Key Responsibilities:

Answer inbound calls to the assigned phone lines during regular business hours

Return voicemails in a timely and professional manner between live calls

Send clinical notes and follow-up documentation for designated markets, ensuring compliance and accuracy

Assist with Post-Operative patient calls as needed to confirm recovery and next steps

Maintain accurate call records, dispositions, and patient follow-up details within the CRM and shared systems

Follow HIPAA compliance and internal security guidelines for all patient information

Requirements

Must reside in the state of Californiar

1+ year experience in a customer sevice, medical/dental office, or call center environment preferred

Bilingual – Fluent in Spanish and English (required)

Comfortable handling multiple phone lines and managing high-call volume

Strong written and verbal communication skills

Experience using Five9 Phone system, CRM systems, Gmail, and Google Sheets/Docs a plus

Highly organized, adaptable, and capable of working independently in a remote setting

Benefits

Compensation: Enjoy a competitive hour rate ranging of $18/hr

Perks: Enjoy a comprehensive benefits package that includes Medical, Dental, Vision coverage, a 401(k) plan (with 3% match), Life Insurance, and generous Paid Time Off to help you recharge and thrive.