Epic Manager - Lab Team

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate.  We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. 

At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters.  Come make a difference at Ochsner Health and discover your future today! 

This job manages the Epic application, new development, and existing production support. Manages day-to-day individual and team dynamics, work prioritization, fiscal stewardship, and all aspects of a project life cycle. Mentors and coaches on performance development and project management and makes decisions that influence the project on a large scale.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion.
 

Education

Required - High school diploma or equivalent.

Preferred - Bachelor's degree in healthcare or business administration or related field.

Work Experience

Required - 6 years of related healthcare or project and team management experience including two years in a supervisory/management capacity (experience should include leading large, complex system integration efforts or large software application projects).

Soft Blood Bank install and support experience

Epic Beaker AP install and support experience

Knowledge Skills and Abilities (KSAs)

• Proficiency in using computers, software, and web-based applications.

• Effective verbal and written communication skills and ability to present information clearly and professionally.

• Strong interpersonal, partnering, coaching, and mentoring skills.

• Strong budget and schedule management skills and ability to ensure the business community is engaged in the project.

• Problem solving and continuous process improvement skill and ability to remain dedicated to client service.

• Time management skills and ability to prioritize multiple projects simultaneously.

• Strong organizational skills and ability to pay close attention to detail and use good judgement and think clearly in complex, dynamic situations.

• Negotiation skills and ability to work with various parties towards a mutually acceptable business solution.

• Ability to work flexible schedule, such as evenings, nights, weekends, extended shifts, etc.

Job Duties

• Manages projects effectively to meet client requirements.

• Delivers applications that adhere to standards and support initiatives.

• Leads and develops team members to reach full potential.

• Participates in activities for personal growth and development.

• Interacts with customers strategically and effectively.

• Performs other related duties as required.

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.

This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.
The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, c