Salesforce Solution Architect- Field Service

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

Location: Open to candidates Nationwide & Remote 

Solution Architect – Field Service 

RSM is the leading provider of consulting, audit and tax services to the middle market, which is the engine of global commerce and economic growth. With over 14,000 employees across the U.S., India and Canada, our purpose is to deliver the power of being understood to our clients, colleagues and communities. As first-choice advisors, we are focused on developing leading professionals and innovative services to meet our clients’ evolving needs in today’s ever-changing business environment.  

Through a supportive, caring culture, our people are empowered to be their authentic selves, make an impact, own their futures and achieve their personal and professional aspirations. Together, our people’s individual talents and diverse perspectives strengthen our teams and enhances the unique insights that we provide to our clients.  

As a member of RSM’s consulting team, you’ll work directly with key decision makers and company owners to gain a better understanding of the challenges they face. This experience also allows you to see firsthand the positive impact your efforts can have on the client’s success. 

The Solution Architect will be part of a team responsible for delivering cloud technology solutions to our clients. Your role will be multifaceted and will include requirements gathering, configuration, testing, training and post deployment support. In the role, you will work alongside other Salesforce Consultants, Solution Architects, and Developers to design, develop and deliver solutions to our clients all while learning and expanding your skills. 

Key Responsibilities 

• Consult with key client stakeholders and end users to gather and confirm business requirements. 
• Author user stories and define to-be process flows to support the solution design process. 
• Actively work with project team to ensure completion of configuration tasks and deadlines. 
• Work with team members to test and verify custom solutions to ensure they meet the business requirements. 
• Participate in key meetings with project stakeholders including workshops, requirement gathering sessions, solution sprint demos, user acceptance testing, and end user training. 
• Contribute to building the knowledgebase and resources of the team. 
• Manage, coordinate, and delegate work to offshore resources. 

Qualifications 

• 3+ years hands-on experience configuring solutions using the Salesforce Field Service to implement business solutions for clients. 
• Expertise in automations, process builder, and flow. 
• Excellent communication (verbal and written) and interpersonal skills. 
• Active listener with the ability to think strategically and contribute to solving business problems. 
• Strong time management skills with the ability to prioritize tasks, use initiative and be self-directed to meet deadlines 

• Required Salesforce certifications:  Administrator, Sales Cloud Consultant and/or Service Cloud Consultant 
• The ability to gather essential business requirements and translate them into functional designs 
• Able to easily explain technical solutions to a non-technical audience 

 Preferred 

• Preferred Salesforce certifications: Salesforce Field Service 
• Ability to quickly learn about new clients, their industry and business challenges. 
• Manufacturing industry experience (Ag tech or Construction tech) 
• Experience with telecommuting. 
• Familiarity with agile software delivery methodologies. 
• Experience contributing to pre-sales and other sales activities. 
• Travel <up to 25% 

At RSM, we offer a competitive benefits and compensation package for all our people.  We support and inspire you to prioritize your wellbeing by delivering personalized, holistic programming for your physical, emotional, financial and community wellbeing. RSM has a generous time off policy with at least 14 paid holidays, wellbeing days and associate and above access to self-managed time off.  We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients.  Learn more about our total reward