Sr. Technical Training Specialist

What is in it for you:  

As a Sr. Technical Training Specialist at GS1 US, you will design, deliver, and maintain technical training programs for GS1 US staff, with a focus on enterprise platforms such as Dynamics CRM and Finance & Operations (F&O). You will partner with IT, Operations, and Product Management to ensure training content is current, effective, and aligned with organizational goals.

In return you’ll be rewarded with great pay and benefits in a hybrid work culture. You’ll work at a high-performance company with a world-class culture that invests in its employees. We don’t just say culture is important to us, we have the data to back it up.  

We are currently recruiting for this position, which offers a salary range of $70,000 to $95,000. 

This position qualifies for participation in our annual employee bonus program. 

This position is also eligible for company-sponsored benefits, which include: 

• Health (medical, RX, dental, vision) - effective immediately 

• 401(k) with Employer Safe Harbor and Profit Sharing Contributions - effective immediately 

• Short and Long Term Disability Coverage 

• Mental Health and Wellbeing (6 employer sponsored therapy and coaching sessions) 

• Individual Wellness Platform 

• Paid Parental Leave 

• Generous PTO and Company Paid Holidays 

• LinkedIn Learning 

• Tuition Reimbursement 

• Kudos (employee recognition and engagement platform) 

• Catered Lunches 2x/week on in office days  

Who you are: 

You are a strong communicator with excellent project management and presentation skills, able to build effective relationships one-on-one and with groups, both internally and externally. You thrive working independently and in highly collaborative, matrixed environments. You've managed training projects end-to-end, from requirements gathering and needs analysis to SME review, content publishing, and course delivery. You excel at multitasking and handling competing priorities, consistently driving toward optimal outcomes. Your writing, proofreading, and layout skills enable you to develop high-quality training materials with creativity and innovation.

You maintain professional competence by staying current with best practices in adult education, web development, and training. You quickly learn and adapt to new technologies and methodologies, take initiative, and demonstrate strong leadership and teamwork qualities.

Your background includes an Associate’s degree or equivalent experience, along with 3–5 years of hands-on work in technical training, systems enablement, or instructional design. You have a proven track record of designing and delivering training modules focused on using Dynamics CRM and F&O within contact center and sales environments. You are skilled in using instructional design and content development tools such as Articulate 360, Vyond, Adobe Creative Cloud, and Camtasia to create engaging and effective training materials. 

What you will do: 

As a Sr. Technical Training Specialist, you will leverage adult learning principles and innovative instructional design to empower employees and drive operational excellence.

You will design, develop, and deliver contact center training curriculum for both new and existing agent training as it relates to GS1 US standards, processes, and tools. 

Here are a few more details about the role (other duties may be assigned):

• Design, develop, and deliver technical training curriculum for GS1 US Staff as it relates to enterprise systems (Dynamics CRM, F&O, etc.)  

• Create and update training materials (e.g., walkthroughs, job aids, e-learning mo