Director of IT Infrastructure

Work for a company where you make a difference in people’s lives every day!

At GT Independence, people are at the heart of everything we do. If you love your work, enjoy collaboration, and thrive on learning and innovation, you're in the right place. Join a mission-driven organization committed to helping individuals live independently while shaping the future of self-directed home and community-based care.

GT Independence has received national recognition as a great place to work, including the 2025 National Best & Brightest Companies to Work For Award and the Great Place to Work® Certification for 2025–2026.

We are seeking a Director of Operations for California, a key senior leadership role supporting GT’s growing presence across the region.

 

Director of IT Infrastructure

Location: Remote (U.S.)
Department: Technology
Reports to: Chief Executive Officer or Chief Operating Officer

About GT Independence

GT Independence is a national, mission‑driven Financial Management Services (FMS) organization supporting more than 55,000 people across the country in self‑directing their long‑term services and supports. We empower individuals with disabilities, older adults, and families to hire the caregivers they trust while we manage payroll, taxes, billing, enrollment, and compliance across dozens of Medicaid programs.
Rooted in our values—self‑determination, integrity, respect, community, and professionalism—we pair person‑centered service with modern, secure, scalable technology to ensure people can live the life they choose.

Position Summary

The Director of IT Infrastructure is the strategic and operational leader responsible for GT Independence’s technology backbone—ensuring our systems are secure, resilient, scalable, and designed to support a rapidly growing national organization.
This leader oversees cloud platforms, networks, systems, endpoints, identity, disaster recovery, and enterprise reliability, ensuring the technology foundation behind GT’s payroll, enrollment, customer care, and compliance functions runs seamlessly.

The ideal candidate thrives in fast‑changing environments, excels at building high‑performing technical teams, and can translate infrastructure strategy into dependable, cost‑effective, secure operations. Experience in regulated environments (healthcare, government, financial services) is especially valuable.

Key Responsibilities

Infrastructure Strategy & Leadership

• Develop and execute GT’s IT infrastructure roadmap aligned with business growth, security needs, and modernization initiatives.
• Lead teams responsible for systems engineering, cloud infrastructure, networks, endpoints, and IT operations.
• Establish standards, policies, and best practices for infrastructure, availability, performance, and lifecycle management.

Cloud, Systems & Network Administration

• Oversee Azure/AWS cloud environments, virtualization, servers, storage, networking, firewalls, VPN, and identity platforms.
• Ensure availability and performance for GT’s mission‑critical systems supporting payroll, timesheets, enrollment, and customer care.
• Drive automation, monitoring, and optimization to improve efficiency and reduce risk.

Security, Compliance & Risk Management

• Partner with Security and Compliance teams to maintain HIPAA, SOC 2, and state‑specific Medicaid program requirements.
• Implement strong identity and access controls, patching programs, endpoint security, and data‑protection measures.
• Maintain disaster recovery, business continuity, backup, and failover strategies across GT’s national footprint.

Operational Excellence & Reliability

• Ensure high uptime, reliability, and service quality across all infrastructure components.
• Lead incident response, root‑cause analysis, problem management, and post‑incident improvements.
• Build and optimize monitoring, alerting, SLAs, and capacity planning practices.

Vendor, Budget & Asset Management

• Manage infrastructure‑related vendors, MSPs, cloud providers, ISPs, and hardware/software procurement.
• Optimize infrastructure spend while ensuring performance and security requirements are met.
• Oversee IT asset management, lifecycle planning, and contract renewals.

Cross‑Functional and Strategic Collaboration

• Partner with Engineering, Security, Data, Operations, Customer Support, and Product to ensure infrastructure enables strong system performance.
• Support organization‑wide pr