Taverna Banfi Restaurant Supervisor, The Statler Hotel

Cornell University’s Statler Hotel is searching for our next Taverna Banfi Supervisor. Our Supervisor assists in leading a team of professional staff and bright, young, talented college students who are eager to learn and be inspired to work together to deliver a WOW to guests in Taverna Banfi. With a passion for food and fine wine and old world charm inspired by the Castello Banfi Wine Estate in Montalcino, Italy, Taverna Banfi is the signature restaurant of The Statler Hotel.

While position responsibilities vary, all people leaders are expected to foster a culture of belonging and a psychologically healthy work environment by being trustworthy; respecting all individuals; being flexible; supporting work/life integration as well as healthy boundaries; inviting new ideas, alternatives, and perspectives; speaking up and taking action if others are being excluded or treated inappropriately; and recognizing the contributions of others. 
Statler Hotel leaders are expected to lead with hospitality. We connect with each member of our staff, ensuring staff feel welcomed, comfortable, and important. We strive for self-mastery, accepting of ourselves and others, demonstrating empathy, and gratitude. We lead with a servant heart, practicing the fundamentals of LEAD (listen, educate, action, and deliver). We engage, intentionally giving our time, talent, and heart to those we lead, making sure everyone on our team feels significant, leveraging the power of encouragement. We use a coaching style of leadership, utilizing SMART goals and extending grace as we motivate employees to do their best. We create stories and memorable experiences to inspire our staff.

As a leader in this department, you provide the vision and inspiration for our team members to approach each meal period as special and unique as we prepare, flawlessly execute, and deliver an experience that will give our guests something they will want to brag about.

   

Your Role as a Supervisor:

As a member of The Statler Hotel’s Food and Beverage Team, you will oversee all aspects of service for the shift operation in Taverna Banfi and In-Room Dining. This role will develop and maintain strong relationships with clients, which may represent a wide variety of groups on campus, oversee the day-to-day management of Taverna Banfi and In-Room dining, assuring the delivery of an exceptional dining experience for our guests. You will support the hotel’s role as a learning laboratory for students by providing a quality, career-related work experience for students and participating in educational-related activities with the Hotel School’s faculty and students.  You will provide mentoring support for participants in the Hotel Leadership Development Program and the Cornell Hospitality Internship Program. Other management duties will include:  attend and participate in college, hotel, and departmental meetings; assist other operational areas of the hotel as needed, including service in Meetings & Events and Regent Lounge; lead the department budget process, inventory and purchasing; communicate with hotel maintenance and housekeeping for facility maintenance, repair and cleaning needs, and submit work orders as necessary.

Additional Job Duties include:

•    Take and confirm reservations, pre-assign tables, ensure the floor configuration matches the reservation.
•    Assign server sections and rotate seating to ensure service quality.
•    Answer the phone using established phone etiquette.
•    Know how to place guests on hold, transfer guests correctly, and check messages; regular phone duties.
•    Be able to take to-go orders and room service orders over the phone and input the order into the point-of-sale system as necessary.
•    Ensure menus for correct service period are stocked and clean.
•    Greet and seat guests as they enter the restaurant and be able to direct guests to all functions in the hotel.
•    Work closely with leadership team on MOS audits and training for students and servers.
•    Work closely with the leadership team to develop service and skills programs that are proactive. 
•    Work with new hires and departmental trainers to assist in the “onboarding” of new colleagues.
•    Develop service/skills-based training to support the Back of House team.  

Qualifications:

We are seeking candidates who have the right combination of college education, food & beverage management experience and mastery of the field of restaurant management to be an effective, inspirational leader. 

• • Highly motivated, dynamic individual with a professional demeanor and superior customer service skills, indicative of a AAA rated Four Diamond hotel.  
• • A Bachelor’s Degree and two to four years’ experience with proven ability to manage diverse foodservice operations, including:  upscal