Public Contact Specialist (Administrative Support Assistant I)

Our Commitment to Equity, Diversity, and Inclusion:

California State University (CSU), Chico is a comprehensive and residential public university, holding Hispanic-Serving Institution (HSI) designation. Chico State operates as part of the 23-campus CSU system, which educates the most ethnically, economically, and academically diverse student body in the nation. The University enrolls over 15,000 students, with over half identifying as first-generation college students.

Chico State is committed to recruiting outstanding candidates. The ideal candidate will embrace our values predicated on the primacy of student success and the elimination of equity gaps, have demonstrated experience working with diverse populations, and will contribute to policies, programs, and practices that support an inclusive, accessible, and equitable learning and working environment. Black, Indigenous, People of Color, veterans, and those with diverse abilities are encouraged to apply.

Job/Department Summary:

The Public Contact Specialist provides reception, public contact, and general administrative support for the Office of Admissions.  The Office of Admissions supports the areas of enrollment applications, marketing and communications, recruitment and outreach, and a visitor program.  Responsibilities include answering phones, greeting visitors and the public, delivering mail, entering data into and retrieving data from constituent relationship management systems, using Microsoft Office and campus software applications, preparing printed materials for dissemination, helping schedule campus tours and appointments, and working at Office of Admissions special events.  This position supports all areas of the office and reports to the Campus Experience Coordinator.  Day-to-day work is initially performed with direct supervision and detailed instructions changing to an occasional review as more independence is achieved.

Required Education and Experience:

The qualifications listed above would normally be obtained through completion of a high school program or its equivalent and one year experience in an office environment. 

Preferences:

Preference may be given to applicants with the following as they may be considered specialized skills: 

• Three years of related office support experience.
• Experience providing office support in a higher education environment.
• Experience working with and maintaining the integrity of confidential information and materials.

Time Base: Full-time

Pay Plan: 12/12

Work Schedule: Mon-Fri 8:00am-5:00pm, Summer: Mon-Thurs 7:00am-5:30pm 

CSU Classification Salary Range:  $41,532 (Step 1) - $58,164 (Step 18) per year. 

Benefits: This position qualifies for benefits including tuition fee waiver (if eligible).

CSU, Chico offers a number of benefits to its employees (e.g., sick leave, vacation, health insurance).  For more information please visit https://www.calstate.edu/csu-system/careers/benefits/Documents/employee-benefits-summary.pdf

Additional Information:

Education Code 89521 Requirements: Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant’s current and/or former employers to the CSU concerning any substantiated allegations of misconduct. 

California State University, Chico, in accordance with CSU policy, may require that the successful candidate complete a background check (including a criminal records check, sexual offender registry check, and/or fingerprinting) prior to assuming this position. Failure to satisfactorily complete or pass the background check may impact the job offer or continued employment of current CSU employees who apply for posted positions identified as sensitive.

This position is considered a sensitive position based on CSU guidelines. Incumbent is responsible for the safety and security of Level 1 data, sometimes also referred to as Level 1 protected data. This is confidential information that is in most cases protected by statutes, regulations, or other legal mandates.

About Chico State:

Graduate and undergraduate programs boast high-quality research experiences, exceptional facult