Salesforce Technical Lead (Fremont, CA - Onsite)

Location: Austin, TX (100% Onsite)

*This position is remote and not eligible for relocation.  All positions must reside within the country listed within this job description. 

Salary: Up to $135,000 + 10% performance bonus (DOE & Geographic Location) 

A little bit about us:  

AVT, a Wipro Company, is a mission-driven venture revolutionizing the way companies view IT productivity. We help our customers scale with next-generation application services that accelerate user productivity through enhanced automation and a highly personalized user experience. Our goal is to be a trusted partner, collaborating with customers to design and implement user-centric, technology-enabled support solutions at scale. 

About the Role:  

We are looking for a Salesforce Technical Lead to join our Services team. In this role, you'll play a key part in supporting mission-critical tasks and applications for our internal engineers, ensuring exceptional technical support, consultancy, and timely issue resolution. As part of our organization, you'll need a versatile skill set to manage a broad range of responsibilities within our client's Commerce Engineering products. We're seeking candidates who are passionate about technology, committed to outstanding customer service, and thrive in a fast-paced environment.  

Our clients are Fortune 100 technology companies, providing platforms that help connect people around the world. They share a core value of scaling their businesses by putting people first, and our team is dedicated to advancing this mission by focusing on customer needs above all else.  

About You: 

• Familiar with end-to-end Customer/IT support processes  

• Adjusts easily to new or changing circumstances. 

• A collaborative utility player mentality (low ego) with a proactive sense of curiosity 

• Focuses on achieving results that promote business success. 

• Demonstrate proactive and professional communication skills with all stakeholders and partners 

• Maintain a professional, adaptable, and respectful manner 

• Provide high quality service to all users   

Responsibilities:  

Technical Leadership 

• Architecture and Design: When applicable, define the technical architecture, ensuring scalability, security, and performance. Create design documents if necessary. 

• Code Quality: Establish coding standards, conduct code reviews, and ensure best practices are followed. 

• Technical Decisions: Make critical decisions regarding frameworks, libraries, and technologies, balancing innovation with requirements. 

• Problem-Solving: Act as an escalation point for complex technical issues, providing guidance and hands-on support when needed. 

• Ownership (in conjunction w/SDM) of Practice Collectives: Lead and own practice area collective, for the appropriate technical expertise. 

• Diff Review: Lead and own the diff review process within the practice area collective. 

Project Management 

• Team Metrics: Monitor and report on team metrics.   

• Deployment Frequency: How often does the team deliver code to production.   

• Work in Progress (WIP): Number of tasks actively being worked on by the team.  Limiting WIP means better focus and less context switching. 

• Throughput, Velocity and Sprint Burndown: Number of tasks completed within a specific period. Planned work vs. Completed work in a sprint. 

• Cycle Time: Time taken from the start of work on a task to its completion.  Shorter cycles of time often indicate efficient workflows. 

• Defect Density: Number of bugs per line of code or features delivered.  Lower defect density indicates higher code quality. 

• Escaped Bugs: Number of bugs found in production after release. 

• Code Churn: Frequency of code changes after initial commit of code.  Excessive churn may indicate unclear requirements. 

• Developer Satisfaction: Measured via surveys or check-ins. 

• Manage Sprint Board: Moving tasks, ensuring equitable distribution of tasks.  Backlog management, and ticket hygiene prior to assignment. 

• Commenting Best Practice: Ensure team is commenting in accordance with our corporate policy.  

• Planning and Estimation: Collaborate with stakeholders to break down features and estimate timelines. 

• Sprint Leadership: Lead sprint planning, daily standups, retrospectives, and ensure smooth Agile or Scrum workflows. 

• Risk Management: Identify potential risks, dependencies, and blockers, while finding ways to m