Operations Development Specialist

Job Title: Operations Development Specialist

Reports To: Operations Development and Training Manager

Location: Los Angeles, CA

FLSA Status: Non-Exempt/Hourly

Position Status: Regular, Full-Time

Work Schedule: Monday-Friday 8:00 am to 5:00 PM; with occasional overtime and/or weekends depending on business needs

Pay Range: $26.45 per hour - $28.85 per hour

Travel: 50% or more (mostly within California, occasional out-of-state travel)

Job Summary

The Operations Development Specialist at Westport Properties serves as a public face, representing our company to team members, partners, investors, and vendors. This role demands professionalism, diplomacy, and tact in every interaction. Proficiency in various computer systems, including Microsoft Excel and basic Microsoft SQL Server Management Studio, is essential.

In addition to supporting field operations and training, the Specialist will be responsible for conducting operational audits across the portfolio. This includes traveling to sites to assess compliance with company policies, operational standards, and data integrity. The Specialist will document findings, provide actionable recommendations, and collaborate with field leadership to implement improvements.

This position holds influence across multiple aspects of our business but does not entail formal authority. Effective Specialists collaborate with field leadership, addressing concerns while maintaining positive relationships with all team members. They are innovators, critical thinkers, and creative problem-solvers who remain open to feedback and adaptable as they gain experience. Additionally, Specialists provide mentorship and on-site training to field staff, contributing to the growth and success of our team.

Duties & Responsibilities

• Regular attendance, as per the Company’s Attendance Policy, is essential for this role.
• Analyze internal reports comprehensively, interpreting various data sets.
• Independently extract insights and actionable points from raw data.
• Utilize Microsoft SSMS and Excel to develop reporting mechanisms that shed light on different facets of field operations.
• Maintain and distribute highly detailed, accurate reports for the portfolio.
• Conduct Due Diligence trips and generate reports for new properties autonomously.
• Provide timely insights to the Acquisitions and Operations teams regarding the physical and operational status of properties.
• Offer recommendations and action plans to the Acquisitions and Operations teams based on findings.
• Execute administrative and operational tasks in preparation for the integration of new properties.
• Lead the on-site transition team during the initial sta